Fancy becoming a user tester for the new Chat Bot service?

Posted: 26/08/2020

We are looking for tenants to help us test our new Chat Bot function on our website to help us improve our services, so you get exactly what you need, when you need it.

What will I be asked to do?

  • First, we’ll send you a link to a test website where you can chat to the Chat Bot. We’ll give you a list of topics that are available for you to discuss.
  • Think about what you visit the website for or what you would contact us on the phone and email about the most.
  • Your job is to ask the bot as many questions as you can think of so we can see if there’s any areas or enquiries that may need a few more tweaks.

What do I need?

  • A device that can access the internet. This could be a laptop, PC desktop or a tablet.

What is the time commitment?

This is completely up to you and you can be as involved as you like. All we ask is that you let us know what you think, feel and find with every conversation, even if you have no recommendations.

How do I get started?

If you are interested in getting involved, please let us know and we’ll let you know the next steps.

If you would like to discuss this in more detail or become involved in the testing, please email Jennifer.Bradley@forhousing.co.uk

We look forward to hearing from you!

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