Quick and easy ways to get in touch
We’re here to help you and there are many ways you can get in touch. Completing one of our web forms below is a quick and easy way to get in touch as it helps us get all the information we need to help you as quickly as we can.
Click on a button below to complete a form.
Other ways to get in touch
If you’re unable to get in touch by completing a form on our website, there are other ways you can speak to us.
Click on a button below to get in touch.
You can also speak to us by:
In an emergency
If you have an emergency at your home and need to speak to someone urgently, our out of hours team is available 24/7. Please call 0300 123 5522.
For Police emergencies call 999 or if you need to report a non-urgent matter to the local Police please call 101.
If you can smell gas, or suspect a gas leak, always call National Grid on 0800 111 999 (anytime day or night).
Contacting us during quieter times
Our phone lines are open for all enquiries Monday – Friday, 8am – 6:30pm and we are available for emergencies 24/7.
Although we aim to answer your call as quickly as possible, sometimes our lines can get very busy. If your call isn’t urgent or an emergency, then you can complete an online web form above or if you prefer you can call at one of our quieter times.
Our quieter times:
- By calling after 2pm Monday – Friday
Our busiest times:
- Monday is always our busiest day
- Each morning between the hours of 9am-1pm
Alternative languages and different formats
If you need further help, or none of the above contact options work for you, you can also email email@example.com.