We’re pleased to share the positive changes we have delivered together with you and our community partners in this year’s Tenant Voice Strategy: Year 2 Outcomes.

Putting tenants at the heart of everything we do is a key part of developing this strategy, and we’ve been working with you to deliver these goals, to:

• Work with you and our local communities to improve relationships
• Increase your influence in decision making
• Improve your oversight and accountability to you as our tenants

Year two of the strategy has been a successful year of working collaboratively to deliver great things. Not only have we been working together closely, but we have managed to make a huge difference to our services with your helping hand; we will not only make difference to some but many, as lives don’t improve by chance but change. Change that started with you.

This year, together we have:

• Made changes to our complaints process

It’s important to us and you, to make sure we are dealing with complaints efficiently and in year two have resolved 99.5% of complaints internally.

• Worked together to support our communities and neighbourhoods

We opened discussions to co-produce the Together with Tenants Charter, which will make it clear to us what is important to you and how we can provide you with the best possible services.

We also know it’s important to you, that we support those who are making a difference every day through volunteering and community groups. We awarded grant funds of  £92,670 to support 155 community groups and volunteers who are delivering life-changing activities to residents who need it most.

• Created more ways we can continue to work in partnership and hold us to account

It’s important to us that you are at the heart of everything we do and with your input, we can continue to improve the lives of many. By implementing a Customer Committee, and the Together with Tenants Charter – we can make things happen.

• Made key changes to our repairs processes

You told us that some things weren’t quite right with our repairs process. We’ve now made changes to:

• The way we handle damp and mould repairs, inspecting all reports of damp within ten days, and aiming to complete 90% of jobs in 40 days
• Our timescales for routine repairs

The report is full of outcomes delivered by working with you, local communities, and our partners. Thank you for continuing to work with us and make a difference to many.

You can read more about what’s happened during 2021/22 and how we plan to work together next year to make great things happen, by clicking here.

If you would like to be part of the change that makes a difference, get in touch by emailing communities@forhousing.co.uk