The Government sets standards and laws that cover the condition of your homes as a tenant. These include meeting set standards of decency and homes being fit to live in. ForHousing is responsible for making sure your home is safe, healthy, and free from things that could cause you or anyone living in your home serious harm.
We want to provide safe, well maintained, sustainable and affordable homes for all of our tenants. Key criteria for these are set out in the Government Decent Homes Standard including the Housing Health and Safety Rating System and the Homes Fitness for Human Habitation Act. As part of this we invest to keep our homes in good repair. One of the ways we do this is by checking that our homes continue to meet these standards we carry out full internal surveys of each home at least every five years. This is called a Stock Condition Survey.
A surveyor will need to visit your home to carry out the survey and check that it remains safe and decent. The survey will also record when any major investment is likely to be needed, a new kitchen or a new boiler, for example. The survey will make sure your home is free of hazards that may put the health or safety of you or someone else living there at risk.
We will contact you when your survey is due but we also need you to tell us when repairs are needed. If your home is cold because your heating isn’t working, let us know you need a repair and we’ll attend and fix things as soon as possible.
If you’re unhappy with the health and safety of your home, we hope that you will work with us by requesting we take action to remove any hazard and allowing us access into your home to fix it. We always want to listen to you and resolve any issues you may have, but if you’re still unhappy with our services, please complete our complaints form by clicking the button below. You may also contact your local Council who may be able to assist you.
