MyAccount+ is the fastest way for you to contact us, manage your rent account, track home repairs 24/7, and more.
You can access it both online via our website and using your mobile phone on the MyAccount+ app.
With MyAccount+ you can:
- Manage your rent account
- Report and track home repairs
- Report issues within your neighbourhood
- Make changes to your tenancy, including giving notice
- Update the details we hold about you
- Give us feedback and suggestions
It’s quick and easy to set up an account. You will need:
- Your details including an email address that you currently use.
- Your tenancy reference number, that can be found on a letter you have received from us. You can also get in touch using Live Chat in the right hand corner of the website and we can provide this for you.
To register:
Download the MyAccount+ app
You can download the MyAccount+ app on the Apple App store or the Google Play Store.
Log in using the MyAccount+ app
You can download the MyAccount+ app on the Apple App store or the Google Play Store and log in.
Resetting your password
You can reset your password by contacting the Customer Connect Hub by using the web chat in the right-hand corner of the webpage or by calling 0300 123 5522.
Deleting your account
If you would like to delete your account, you can get in touch with us by using the web chat in the right hand corner of the website. For all other ways you can get in touch, visit the how to contact us page by clicking here.
Moving home
If you move home, you will automatically lose access to the information about your home.
You can see how we use your personal data by viewing our privacy policy here.
