You can get involved and:
- Have your voice heard on behalf of ForHousing tenants
- Give your feedback and influence positive changes
- Make a difference to how we deliver your housing services
- Make sure we do what we say we’re going to do
- Help us improve customer satisfaction and do better
You can get involved from as little as ten minutes to, two days per month, whatever suits you.
There are lots of options to get involved and you can pick a role that suits you. Depending on what you would like to do, will depend on how you get involved. This can change but we may ask you to:
- Attendance at meetings to give your thoughts and opinions, so we can learn from them
- Working together with us to draft an action plan for improvements
- Complete surveys
- Get involved in focus groups
- Make sure we learn from what you tell us and do what we promise
- You will be the voice of your community, and get satisfaction from seeing the positive changes from the work you have done
- Personal and professional development opportunities
- Your transport to meetings will be paid for
- We also give vouchers of up to £50 per year to say thank you
- A paid for annual Christmas party to celebrate the wonderful contributions you have made throughout the year
We can always do better. We would love to work with you to listen to your opinions and feelings to make positive changes based on your feedback. To find out how you can get involved, scroll down to find out more about our groups. If you’d like to express your interest to get involved, please click the button below. If you are a tenant that lives in Cheshire West & Chester, click here to see how you can get involved.
Building Safety Forum
You can join a group where you will focus on building safety in high rise homes. It will give you the opportunity to have your voice heard, give your thoughts and help us make improvements.
Community Voice
These locally based groups take place every three months in Fitton Hill, Salford and Stockbridge Village. If you become a member, you will be able to let us know the key things that are important to tenants in your neighbourhoods, hold us to account for how we deliver our services, working with Scrutiny and make important decisions about funding applications to our Community Fund.
Community Voice is open to all because we truly want to hear from everyone who lives in your area about how we can help make your community a better place to live and thrive – whether you’re a ForHousing tenant or not, you can work with us to make a difference.
Complaints and Feedback Panel
You will be supporting us to make sure that we are learning from our complaints and improving services as a result. You will work closely with our Customer Committee and ForHousing colleagues to identify issues and make sure we’re doing, what we say we’re going to do.
Customer & Tenant Reviewer
You can play a key role in making sure our Customer Service Standards are met throughout the year. This is done by reviews you will do such as mystery shopping through the Customer Connect Hub, inspections of caretaking and cleaning within high-rise and low-rise flats, and inspections of grounds maintenance within the estates.
Repairs and Maintenance Excellence Group
You can meet with us to share your views on the repairs services we deliver, so the homes we provide you are safe and well-maintained. You will also look at how we are performing, feedback about the service and complaints alongside ForHousing colleagues.
Scrutiny
Scrutiny will give you the opportunity to be the voice of your community, make positive changes to our services and have your voice heard.
By joining our Scrutiny Team, you will look in detail at the services we deliver, what we do and why we do it and make recommendations to improve.
Click here to find out more
Customer Committee
The Customer Committee is made up of ten ForHousing tenants and community members that were selected from a group of over 140 people.
The committee members work together with the ForHousing board to co-create services that matter to you and your community.
By using their experience and knowledge of local issues, the Customer Committee help us make positive changes within your community.
Aderonke Apata
Customer Committee
Name
Aderonke Apata
Occupation
Founder and CEO of African Rainbow Family
Dream holiday destination
United States of America
I couldn’t live without
My family
Prefers to avoid
Confrontation
Admires
Patience and openness
Strengths
I am a good listener and always ready to help
Adina Makin
Customer Committee
Name
Adina Makin
Occupation
Complaints manager – First Choice Homes
Dream holiday destination
Jamaica – I have family there but have never been
I couldn’t live without
Asos – shopaholic
Prefers to avoid
Cold weather
Admires
My favourite rapper is J.Cole because his music expresses the importance of inner peace and often tackles social issues. It reminds you that there is more to life than materialistic vices and to appreciate your family and friends.
Strengths
My ability to have empathy and understanding when dealing with others.
Bill Weightman
Board Member
Name
Bill Weightman
Occupation
I am a Carer for two of my grandchildren, also my lady wife. I am a semi retired Management Consultant, an active member of my local community and a school governor of two local schools
Dream holiday destination
This is an easy one, way up a tributary of the Amazon River, researching and collecting new species of fish.
I couldn’t live without
My family and friends.
Prefers to avoid
Disingenuous people
Admires
The members of my community who work day in and out supporting our community without pay, without self-interest but with plenty of passion.
Strengths
Empathy, you can’t begin to understand the person next to you without it and you need it if you want to help.
Chikwendu Ifionu
Customer Committee
Name
Chikwendu Ifionu
Occupation
I work for HMRC as a front line manager
Dream holiday destination
Jersey
I couldn’t live without
My family
Prefers to avoid
Dishonest people
Admires
Nature
Strengths
I’m a hardworking individual
Donna O’Neill
Board Member
Name
Donna O’Neill
Occupation
Data Risk and Governance Manager
Obsessed with
I love to travel, I like a nice relaxing sun holiday but equally like to visit places where I can experience different cultures
I couldn’t live without
Good friends
Prefers to avoid
Negativity
Admires
Anyone who is passionate about helping others and strives to make a difference
Strengths
Empathy, good listener and pragmatic
Kelly Nash
Customer Committee / People & Culture Committee
Name
Kelly Nash
Occupation
Sales Ledger Clerk
Dream holiday destination
Sorrento
I couldn’t live without
Coffee and good book
Prefers to avoid
Fish!
Admires
Honesty
Strengths
Honesty and respectfulness
Samantha Jayne Bellamy
Customer Committee
Name
Samatha Jayne Bellamy
Occupation
Local Councillor and comunity volunteer
Dream holiday destination
India
I couldn’t live without
My children
Prefers to avoid
Balloons
Admires
My grandma
Strengths
My personality, networking skills and people skills
Stephen England
Customer Committee / Audit & Risk Committee
Name
Stephen England
Occupation
DHL supply chain transport manager
Dream holiday destination
A log cabin in the woods
I couldn’t live without
Strawberries and cream, ice cream
Prefers to avoid
Negativity
Admires
My younger brother, Luke
Strengths
Listening to others
Kate Langtree
Customer Committee
Name
Kate Langtree
Occupation
Carer, Volunteer, Holistic Therapist
Dream holiday destination
Las Vegas/Thailand
I couldn’t live without
Family and books
Prefers to avoid
Confrontation
Admires
I admire a lot of people, including friends and family members. Famous people such as Marcus Rashford for his charity work such as backing of child food poverty incentives.
Strengths
I am an excellent communicator and listener with a passion for helping others when I can. I am a positive person.
We understand that not everybody has the time to join a specific group, but we always want to hear from you about how we’re doing. We have opportunities through the year for you to feedback. This could be a focus group and/or survey as well as developing new more formal opportunities for you to get involved. If you are interested in these roles please fill in the short form below.
To register you interest for any of the above roles, you can complete the online form below, email getinvolved@forhousing.co.uk or call 0300 123 5522.
