We can always do better. We would love to work with you to listen to your opinions and feelings to make positive changes based on your feedback. To find out how you can get involved, scroll down to find out more about our groups. If you’d like to express your interest to get involved, please click the button below. If you are a tenant that lives in Cheshire West & Chester, click here to see how you can get involved.
There are different ways to get involved:
Scrutiny
Our new Scrutiny model will give you the opportunity to be the voice of your community, make positive changes to our services and have your voice heard. Through our new Scrutiny process, you will be able to review what we do and why we do it, influencing what happens to your home and community, and putting you at the heart of our decision making.
Click here to find out more
Complaints Panel
You will be supporting us to make sure that we are learning from our complaints and improving services as a result. You will work closely with our Customer Committee and ForHousing colleagues to identify issues and hold us to account.
Community Voice
These locally based groups take place every three months in Fitton Hill, Salford and Stockbridge Village. If you become a member, you will be able to let us know the key things that are important to tenants in your neighbourhoods, hold us to account for how we deliver our services, working with Scrutiny and make important decisions about funding applications to our Community Fund.
Community Voice is open to all because we truly want to hear from everyone who lives in your area about how we can help make your community a better place to live and thrive – whether you’re a ForHousing tenant or not, you can work with us to make a difference.
Customer & Tenant Inspectors
We know we can always do better – that’s why we love to work alongside you and your community to understand where we could improve. Inspectors play a key role in ensuring that our Customer Service Standards are met throughout the year.
This is done through a range of inspections such as mystery shopping through the service centre, inspections of caretaking and cleaning within high-rise and low-rise flats, and inspections of grounds maintenance within the estates.
If this sounds like something you’d be interested in trying, then reach out to us at communities@forhousing.co.uk.
Customer Committee
The Customer Committee is made up of ten ForHousing tenants and community members that were selected from a group of over 140 people.
The committee members work together with the ForHousing board to co-create services that matter to you and your community.
By using their experience and knowledge of local issues, the Customer Committee help us make positive changes within your community.
If you’d like to find out about upcoming opportunities to get involved in the Customer Committee, please email communities@forhousing.co.uk.
Meet the Customer Commitee
Aderonke Apata
Customer Committee
Name
Aderonke Apata
Occupation
Founder and CEO of African Rainbow Family
Dream holiday destination
United States of America
I couldn’t live without
My family
Prefers to avoid
Confrontation
Admires
Patience and openness
Strengths
I am a good listener and always ready to help
Adina Makin
Customer Committee
Name
Adina Makin
Occupation
Complaints manager – First Choice Homes
Dream holiday destination
Jamaica – I have family there but have never been
I couldn’t live without
Asos – shopaholic
Prefers to avoid
Cold weather
Admires
My favourite rapper is J.Cole because his music expresses the importance of inner peace and often tackles social issues. It reminds you that there is more to life than materialistic vices and to appreciate your family and friends.
Strengths
My ability to have empathy and understanding when dealing with others.
Bill Weightman
Board Member / Customer Committee
Name
Bill Weightman
Occupation
I am a Carer for two of my grandchildren, also my lady wife. I am a semi retired Management Consultant, an active member of my local community and a school governor of two local schools
Dream holiday destination
This is an easy one, way up a tributary of the Amazon River, researching and collecting new species of fish.
I couldn’t live without
My family and friends.
Prefers to avoid
Disingenuous people
Admires
The members of my community who work day in and out supporting our community without pay, without self-interest but with plenty of passion.
Strengths
Empathy, you can’t begin to understand the person next to you without it and you need it if you want to help.
Chikwendu Ifionu
Customer Committee
Name
Chikwendu Ifionu
Occupation
I work for HMRC as a front line manager
Dream holiday destination
Jersey
I couldn’t live without
My family
Prefers to avoid
Dishonest people
Admires
Nature
Strengths
I’m a hardworking individual
Donna O’Neill
Board Member / Customer Committee / Audit & Risk Committee
Name
Donna O’Neill
Occupation
Data Risk and Governance Manager
Committee
Customer, Audit & Risk
Obsessed with
I love to travel, I like a nice relaxing sun holiday but equally like to visit places where I can experience different cultures
I couldn’t live without
Good friends
Prefers to avoid
Negativity
Admires
anyone who is passionate about helping others and strives to make a difference
Strengths
empathy, good listener and pragmatic
Kelly Nash
Customer Committee / People & Culture Committee
Name
Kelly Nash
Occupation
Sales Ledger Clerk
Dream holiday destination
Sorrento
I couldn’t live without
Coffee and good book
Prefers to avoid
Fish!
Admires
Honesty
Strengths
Honesty and respectfulness
Samantha Jayne Bellamy
Customer Committee
Name
Samatha Jayne Bellamy
Occupation
Local Councillor and comunity volunteer
Dream holiday destination
India
I couldn’t live without
My children
Prefers to avoid
Balloons
Admires
My grandma
Strengths
My personality, networking skills and people skills
Stephen England
Customer Committee / Audit & Risk Committee
Name
Stephen England
Occupation
DHL supply chain transport manager
Dream holiday destination
A log cabin in the woods
I couldn’t live without
Strawberries and cream, ice cream
Prefers to avoid
Negativity
Admires
My younger brother, Luke
Strengths
Listening to others
Kate Langtree
Customer Committee
Name
Kate Langtree
Occupation
Carer, Volunteer, Holistic Therapist
Dream holiday destination
Las Vegas/Thailand
I couldn’t live without
Family and books
Prefers to avoid
Confrontation
Admires
I admire a lot of people, including friends and family members. Famous people such as Marcus Rashford for his charity work such as backing of child food poverty incentives.
Strengths
I am an excellent communicator and listener with a passion for helping others when I can. I am a positive person.
We understand that not everybody has the time to join a specific group, but we always want to hear from you about how we’re doing. We have opportunities through the year for you to feedback. This could be a focus group and/or survey as well as developing new more formal opportunities for you to get involved. If you are interested in these roles please fill in the short form below.
If you have any questions, then please contact Jacqui Holmes, Customer Scrutiny Partner by emailing getinvolved@forhousing.co.uk
