Paying your rent

Direct Debit or Standing Order

Arrange for your bank to make weekly, fortnightly or monthly payments.

Click to set up a Direct Debit

Recurring payment facility

We can arrange for agreed payments to be charged to a debit card weekly, fortnightly or monthly.

Click to find out more

Other ways you can pay

Paypoint Logo


You can use your payment card wherever you see the PayPoint sign.

Post Office Icon

Post Office

Pay by cash, cheque or debit card at any Post Office using your payment card.

Telephone Icon


Call our automated payment service on 0300 123 55 22 and listen for the automated payment option. You will need to have your payment card and credit or debit card to hand. Alternatively, you can call allpay on 0330 041 6497 (normal network charges apply).

discussion icon

Text Payment

Register online at to start texting your payments. You will need a UK-registered mobile phone, your payment card, a credit or debit card and an email address.
All you need to do is text 81025 with the following details: “Pay (enter your allocated password)” followed by the amount you want to pay and the last four digits of your credit or debit card.



MyAccount+ is our mobile app that helps you manage your tenancy with ease. It’s the fastest way for you to contact us, the easiest way to manage your rent account, track home repairs 24/7, and more! It’s safe and secure and gives you access to your account while on the go.

Available now on Apple and Android devices, search ‘MyAccount+’ (no spaces) on the App Store or Play Store on your mobile device.

Available on the iPhone App StoreGET IT ON Google Play

Online - allpay

Online – allpay

You can pay your rent and other one-off payments online by visiting our secure payment site, set up with our partner – allpay. All you will need is your tenant details and a credit or debit card. Go to or call the automated IVR line – 0330 041 6497 

allpay app 

The allpay app is available to download from the Apple App Store and Google Play. It’s free of charge and you can pay bills at the touch of a button. You can also store your payment reference numbers, bankcard details and payment amounts, so you don’t have to enter them every time. For security, you can create a four-digit pin number. 

Available on the iPhone App StoreGET IT ON Google Play

Click here to visit allpay

Important information about your rent

Understanding your rent statement

Understanding your rent statement

From your feedback, we know that understanding and viewing them can be overwhelming, especially if you are struggling to pay or trying to get back on track with your payments. We have produced some information to help you understand your rent statement and answer any questions you may have. 

Click here to visit our FAQs

Did you know 2024 is a 53 week year?

This means that the rent year has 53 weeks instead of 52, with the calendar year which starts from Monday 1 April 2024 to Wednesday 30 April 2025. You will need to pay for 53 Mondays, which is the day your new rent starts, rather than 52.

Click here to see how this will affect you and what you need to do.

Non-collection / ‘rent-free’ weeks – all you need to know

Generally, if you live in Salford and Fylde you will have four non-collection / ‘rent-free’ weeks. If you live in Knowsley, you will have three, and if you live in Oldham or Cheshire West & Chester you will have two.

Click here to find out more about 'rent-free' weeks

Getting in touch about your rent


Need to contact us about your rent? Please use the form below. You can also get in touch by downloading and using our MyAccount+ App or call us on 0300 123 55 22.

    Please prove you are human by selecting the tree.

    * Required

    If you are having trouble paying your rent, please speak with us.

    If you are having trouble paying your rent, please speak with us.

    To support you, we need you to contact us and let us help you through any problems you’re having with paying your rent.

    Click to find out more