Together with tenants, we’re focusing on what matters and working towards delivering the promises we set out in our Together with Tenants Charter. Our quarter 2 performance (July – September 2023) has now been published, and we want to share this with you so you can be confident that we’re doing all we can to deliver on the things that matter to you.  

The charter was launched in April, and was developed with tenants over six-months, where we listened to you and gathered your feedback. A group of 14 tenant volunteers identified key issues that are important to you, that can help improve our services, and this shaped our Together with Tenants Charter. It sets out these issues into five key themes: 

• Communication and visibility 
• Influence and accountability 
• Environment and neighbourhood 
• Repairs and asset management 
• Safety 

From our performance, you can see that we’re on track in some areas. It also shows we haven’t got it quite right in others and that we still have lots to do, and our teams are working hard to reach our ambitious targets. We’re now half way through the year, and we’re confident that, with time and by continuing to work with you, by the end of the year we can reach the goals set. We know how important it is to you that we get it right, and that you’re satisfied with our services. We will continue to keep you updated until the end of the year.  

It’s important to us that we provide you with a safe, well-maintained home that you are happy in and that positively impacts your life. We are making sure we do all we can and owning it, so that we can deliver on the promises set out in this charter and to make sure you are satisfied, feel respected and trust us to do all we can to deliver on our promises set out in the Together with Tenants Charter.

To see how we’re performing, click here to view the Together with Tenants performance dashboard. You can also view the Together with Tenants Charter by clicking here.