Learning from complaints

We can always do better. That’s why work with you through involvement groups so we can listen to opinions and feelings to make positive changes based on what they tell us.

Our Complaint Feedback Panel meet quarterly and play an important role in making sure that we learn from complaints we receive so we can improve and deliver better services.

This month we met with the Complaints Feedback Panel.  We brought everyone up to date with changes we are making at ForHousing to improve efficiency in how we handle complaints.  Feedback from the panel was positive, they felt that it would allow us to deliver a consistent service and would keep people informed.

They also reviewed the Housing Ombudsman’s new Complaint Handling Code and we discussed how this would shape our new Complaints and Compensations policies and we will share more information on these soon.

To find out more about our complaints process visit Complaints and feedback.

If you would like to find out more about getting involved with one of our groups head to our Get involved area.