Our Customer Connect Hub, once known as the Service Centre, will only be open for emergencies on Thursday 12 October.  We ask that you only get in touch if it’s an emergency to keep the phone lines open to those who need it. You can see other ways you can get in touch below, and we will be back in touch with you when we reopen fully on Friday 13 October. 

The reduced service on Thursday 12 October will help our teams to get the training they need to provide you with a service you are satisfied with. We’re doing all we can to get it right by improving processes and systems as we know how important it is to you to be able to contact us quickly and easily. We want you to be happy with the service we provide you. 

What to do if you have an emergency on Thursday 12 October? 

If you have an emergency in your home that puts your safety and others at immediate risk, we ask that you call us immediately. Your safety is our number one priority. You can call us on 0300 123 5522. Our phone lines will still be open for emergencies on Thursday 12 October. 

For Police emergencies call 999 or if you need to report a non-urgent matter to the local Police please call 101. 

If you can smell gas, or suspect a gas leak, always call National Grid on 0800 111 999 (anytime day or night). 

Other ways to get in touch 

If you need help or support, and it isn’t an emergency, we ask that you get in touch by completing an online form on our website. You can complete an online form to: 

• Report a repair  
• Enquire about your rent  
• Get support with your tenancy  
• To offer feedback  
• Report domestic abuse and anti-social behaviour 
• Report something in your community  

Click here to view our online forms, it’s a quick and easy way to get in touch as it helps us get all the information we need to help you as quickly as we can when we’re back on Friday 13 October.  

You can still get in touch with us during the week, Monday – Wednesday between 8am – 6.30pm by clicking the web chat speech bubble in the right-hand corner of the website or by calling 0300 123 5522. For the many ways you can get in touch with us, click here.