This is our journey. Join us.
We’re passionate about creating safe, well maintained, sustainable and affordable homes and customer focused, equitable and efficient services – to positively impact the lives of our social housing tenants.
Our colleagues matter and we pride ourselves on offering colleagues an inclusive and agile culture, a great place to work.
Setting the standard
Work-life balance will swing back and forth as work distribution, priorities, time and life stages change.
So, if you want to be healthy and walk the dog, do life admin at a time that works for you or fulfil your caring responsibilities and continue to work, you can do all this. For most job roles you are able to fit this in with the needs of the organisation and deliver on what’s agreed with your manager. You have flexibility.
We’ll always tell you more about flexibility within roles on application or at interview stage.
We bring people together in an environment where they feel safe to openly share knowledge, experiences, opinions and ideas and do great work. We value the diverse perspectives our colleagues bring.
Our Staff Forum gives a voice to others. We’re always looking to think differently and welcome the challenges that new colleagues can bring to this group. Our inclusion networks bring people together to share their experiences and help us challenge ourselves, and improve the colleague and tenant experience.
We want you to bring your whole self to work, to have the best possible experience, to thrive and feel valued. Our policies and actions demonstrate that we are inclusive.
We will challenge any form of discrimination, bullying or harassment.
Developing the right skills and behaviours will be a continual part of your journey. Clear objectives aligned to our strategic outcomes will help you focus on what’s important and help you understand how your role supports our vision.
Our customer service commitment is “Excellent customer care will be delivered by all of us, all of the time.” We live out our pledge through our HEART principles.
Have the right attitude
Ensure you do all you can – own it!
Always deliver promises
Recognise people are individuals
Treat them with respect
We base our decisions on data and intelligence and work collaboratively using insights available to the way we work, think, act and to make decisions.
We connect with tenants through a wide range of communication channels, providing inclusivity and flexibility for all tenants to access services and collaborate with us, both in person and digitally, at a time that suits them.
Regular connection with our own teams, allows us to have a greater sense of belonging, stay in the loop and enjoy the social aspects of work. We do this through a blend of all the technology we have at our fingertips – video calls, telephone conversations, and of course, meeting in person. There are lots of other opportunities to get involved in cross-team activity, connecting as an organisation.
We care about wellbeing. That’s why when you work here you’ll have access to lots of benefits to support you (including physical and mental health).
We promote positive mental health and understand how important it is. So in addition to the benefits through our rewards platform there is also lots of extra help from a confidential helpline to our trained Mental Health First Aiders.
In confidence our Mental Health First Aiders encourage you to talk about how you are feeling and will signpost and support you to further help when it’s needed.
Giving back to others is a great feeling. Gift is our approach to fundraising and volunteering.
Each year there are great opportunities to get involved. You can connect with colleagues through social events to raise money, volunteer in the community or improve your health by taking part in activities whilst raising money for worthy causes. Each year we also support an annual spotlight charity, nominated by and voted for by colleagues.
You will have the right kit and the right support available for the way you work, so you can carry on focusing on positively impacting lives.
