We’re pleased to share “Focusing on what matters” – our Annual Report for 2022/23 – where you can read more about where you think we’re doing well and also where we need to improve.
Putting you at the heart of what we do was a key part in developing “Focusing on what matters.” This year, some of you, including our Customer Committee, have been involved right from the planning stage. And as a result we’ve listened and learned, acted on your views and done things a bit differently.
You said:
- You didn’t want a written report. You wanted us to report our performance to you in a more engaging way – where the information was presented clearly, simply and in a bitesize way. And you wanted us to give you a reason to read the report by using a different, less stuffy name that meant something to you.
We listened and…
- We’re not going to produce a written report anymore. Using your feedback, we’ve developed a special area on our website for all the information that we can update easily each year.
- We’ve also worked hard to make sure the information is as easy to read as possible and can be understood by everyone. So the whole area has been tested to check it’s compatible with any screen reading software you might use. You can also do things like change the language on screen, increase the text size or change the contrast of the colours – which helps you to see the content clearly no matter what device you’re using, or what lighting you have around you.
- And for anyone who can’t or doesn’t want to access information online, we’ll be making sure that a summary of the Annual Report is in your yearly rent setting letters that will be posted in April.
- We’ve also called this year’s report “Focusing on what matters”. Because focusing on what matters to you is what we aim for, every day. And we’ll keep doing this, because you’re at the heart of everything we do.
You also said:
- You wanted a summary of the highlights on each section and more examples of how we’re listening and learning from your feedback.
We listened and…
- We’ve included more examples of how we’ve listened to you and changed what we do as a result. We also have a whole section that’s dedicated to listening to you and acting on your views, which includes how we learn from the complaints you make to improve the services you receive.
You also said:
- You wanted a video summary and for this to be voiced by a tenant, or tenants, and you wanted to see tenant stories.
We listened and…
- We have a video coming soon and you’ll hear Kelly Nash, who’s part of our Customer Committee, as the voice of the video (you might already know Kelly if you live in Stockbridge Village).
- We’ve shared personal stories and quotes, in both the report and the video, from tenants whose lives have been positively impacted during the year.
- Members of our Customer Committee have also written the introduction of “Focusing on what matters”, talking about what matters to them.
You can read more about what’s happened in 2022/23 by reading “Focusing on what matters” and watch out for our short video coming soon!
Thank you for continuing to hold us to account and make a difference!
