Transactional surveys


Your feedback is invaluable; it holds us accountable and guides us in providing the best service possible. We are listening to what you tell us and will act on your feedback to make sure your needs are met quickly and that we continue to learn to improve our services for everyone.

From April 2024 we are changing the way we ask you for feedback.  Our new transactional surveys aim to gather your valuable feedback, enabling us to enhance our services to better meet your needs.

We’ll invite you to provide feedback on the services you’ve experienced, using your chosen method of communication – either SMS text, Email, or telephone. Your responses will directly influence our service improvements. We are committed to sharing survey results with you regularly, along with the improvements we’re implementing based on your feedback.

We value every tenant’s perspective so we can continue to improve and shape the future of our services.  Please do share your thoughts, so we can listen and act upon them effectively.

Thank you in advance for sharing your feedback so we can work together to deliver better services.