Making disrepair claims

We’re here to help you look after your home and keep it in a good state of repair.

Recently we have been seeing more instances of tenants being approached by Claims Management companies that are not always as they seem.

These companies commonly target tenants living in social housing and encourage you to make a claim for a disrepair.

Disrepair is when we don’t meet our obligations to keep your home in a good state of repair. This could include damp, the timescales in which we complete repairs, and keeping windows, doors and roofs in good repair. The fastest way to report a repair is via the repairs reporter tool on our website.

When Claims Management companies approach you to assist with your disrepair claim, they may not tell you the full extent of the cost of their service, and this could lead to you losing large sums of money.

It’s important that you know the warning signs to look out for, so you know all the facts before you decide to make a disrepair claim.

  • We will always wear an ID badge when visiting your home. If you can’t see a badge, you have the right to ask to see one before letting anyone into your home.
  • Disrepair claims often come with hidden costs such as premium insurance policies. Make sure to read all paperwork including small print before going ahead with a disrepair claim.
  • Claims Management companies will often not allow you to change your mind after putting forward a claim.
  • Making a claim can sometimes take years to resolve and you may have to appear in court to give evidence, which could negatively impact your wellbeing.

Making sure your home is safe and in a good state of repair is a top priority for us, so if you’re not satisfied with a repair we have carried out to your home, please get in touch with us, or see our redress policy for more information about how we can work together to put things right.

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