ForHousing and your local council: Our roles and responsibilities
We always want to help you the best way we can but sometimes issues are out of our control and are the responsibility of your local council.
Here’s a breakdown of what we can help you with and what the council are responsible for:
We’re responsible for the maintenance and upkeep of your home, commercial properties such as shops and land owned by us.
Your local council
Your local council are responsible for services such as education, social care, waste management, transport, and planning.
To provide you with a safe and well-maintained home
Waste – bin collection days and lost / broken bin replacements
To make sure you are safe in your home, we provide you with regular safety checks. To keep up to update gas and electric compliance, visit the keeping you safe section on our website
Street cleansing – reporting of unkempt roads, pavements, and fly tipping on land not owned by ForHousing
To make sure you have an efficient and accessible repairs service when something needs fixing in your home
Road maintenance and conditions such as potholes
To work with you to investigate and resolve noise complaints and anti-social behaviour
Grass cutting – in parks, pavements and land not owned by ForHousing
To give you information and support on your right to buy / acquire your property
Graffiti – on public buildings, monuments, benches and bins and on property not owned by ForHousing
To provide you with advice and support about making improvements to and/or any adaptations for your home
Your council is responsible for the installation and maintenance of street lights on the roads and areas they are responsible for
To provide you with advice and guidance about a mutual exchange of your home should you wish to relocate
Parking issues on adopted roads and other highway areas maintained by the Council