Energy and water

Feeling comfortable and knowledgeable about your energy and water supplies is important for your financial wellbeing.

We work hard to ensure that your home is running as efficiently as possible, so you get the most out of your utilities.


If your tenancy started after October 2008, please contact us to find out the energy efficiency of your home.  

This shows two things: 

  • Your energy efficiency rating
  • The environmental impact rating (the estimated CO2 emissions)

We can let you know what your home’s energy efficiency is.

Switching to an alternative energy supplier 

Now might not be the best time to switch.  Energy prices are set to rise regularly. High energy costs mean fewer deals are available right now. To see what deals available check on the energylinx website – (others comparison sites are available).   

Reduce energy consumption to save

You can save money on your energy bills by making some simple changes. Check out our ‘living green’ area to find out more. 

Learn about tips and tricks to help reduce your energy costs. 

Here are some handy tips on how you can save energy:

Changes to makePotential annual savings
Swap a bath a week for a shower£7
Reduce dishwasher usage£10
Turn off the lights when not needed£14
Use 30 degree setting on the washing machine£20
Only boil enough water in the kettle£22
Reduce drafts around door and windows£30
Don’t leave electronics on standby – switch them off£40
Avoid the tumble dryer£40
Reduce heating by 1 degree£55

Take control of the temperatures in your home

  • Use your heating controls, such as thermostats and timers, to heat your home without wasting energy.
  • Make sure you keep your living room (or the room you use most) warm during the day while you’re at home at 21°C (70°F) and heat your bedroom to 18°C (64°F) before you go to bed.
  • Don’t forget if you don’t need it, turn your heating off when you go to bed.
  • If you can reduce these temperatures by an average of 1oC you could save £55 a year.
  • If there are rooms you don’t use, like a spare bedroom, turn off the radiators in them and close the doors.

Set the thermostatic radiator valves (TRV)

As with your room thermostat, you should set the radiator thermostatic radiator valves (TRV) in each room at a low level, then gradually turn them up until the room’s left at a comfortable temperature. Turning a TRV to a higher setting will not make the room heat up any faster – that depends on the boiler size and setting, and the radiator size. All it will do is keep heating the room until it’s at the temperature designated by the TRV.

Keep radiators and heaters clear so hot air can circulate

Don’t forget to draw your curtains when its dark and tuck them behind radiators to minimise heat loss. And don’t forget if you are away from your home turn the thermostat off.

Energy help and support 

Warm Home Discount Scheme – your wellbeing is our top priority. Did you know, you could get £150 off your electricity bill under the Warm Home Discount Scheme?

You will already be applied for a cold weather payment through the government if you meet the criteria. This is where you get £25 for each seven-day period of very cold weather between 1 November and 31 March. Very cold means zero degrees Celsius or below.

Please check the Gov.UK website for more information on the above. We are on hand to help you with your online applications. We will support you to contact utility suppliers, help you in applying for benefits, advise on budgeting, maximising your income and managing any rent arrears or other debts. You can call us on 0300 123 55 22, or visit our how to contact us page.

Winter Fuel Payment – If you were born on or before 26 September 1955 you could get between £100 and £300 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’.

You usually do not need to claim Winter Fuel Payment – you’ll get it automatically if you’re eligible.

If you have not got a Winter Fuel Payment before, you only need to claim if any of the following apply:

  • You do not get benefits or a State Pension
  • You only get Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit
  • You get benefits or a State Pension but live in Switzerland or an EEA country
  • If you have got a Winter Fuel Payment before, you only need to claim if since your last payment you have either:
  • Deferred your State Pension
  • Moved to Switzerland or an EEA country

Energy Bills Support Scheme – the government is providing a £400 non-repayable discount to eligible households.

The scheme works as an automatic discount to all eligible households. This means you don’t need to apply for the discount or contact your energy supplier directly. Click here to find out more.

Energy & Water Form

If your heating system is broken, please report the repair using the our online repairs reporter or call 0300 123 5522 that can be accessed by clicking here.

    Struggling with the cost of energy (not Damp or Repair related)

    Pay by statement or Direct Debit, unfortunately at this time we are unable to provide support. Please speak with your Energy provider, local council or CAB.


    Pay by statement or Direct Debit, unfortunately at this time we are unable to provide support. Please speak with your Energy provider, local council or CAB.


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