Moving in and what you can expect

We will have:

General

• Removed any offensive graffiti
• Made any necessary repairs in line with our re-let standard
• Replaced internal doors (if required)
• Replaced any hand/guard rails or balustrade’s if loose, damaged or missing
• Replaced damaged stair treads/risers
• Replaced any loose, damaged or missing floorboards

Safety

• Carried out electrical and gas safety checks
• Completed damp proof course, rot and timber and infestation works (if required)
• Replaced any damaged glass to doors or windows
• Installed ventilation units or mechanical extraction fans
• Fitted a gas cooker stability chain
• Removed any asbestos (if required)
• Changed the locks to front and back doors
• Removed non-standard electrical fittings and appliances
• Replaced fire doors (if damaged)

Inside your home

• Installed curtain battens in the bedroom and living room
• Made sure that all kitchen units and fronts are matching
• Made sure that we have tiled fully to the ceiling around bath and made sure that the floor and wall tiles match
• Replaced wall tiling and re-grouted (if required)
• Made sure that there is no damaged bathroom suites, basins, baths or showers and renew sealants (if required)
• Installed a shower where the home doesn’t have one, and install a shower curtain and rail

Decoration

• Applied Stain Block to any historic water marks
• Replaced any broken plaster vents
• Replaced any damaged window sills
• Stripped all wallpaper, glossed all wood work and replastered walls (if required)
• Replaced any corroded or unsightly radiators

Outside your home

• Removed all rubbish from outside your home
• If you home backs onto a railway or open water, we will renew fencing where necessary
• Repaired or removed unsafe fencing and gates
• Renewed external brickwork (where causing penetrating damp)
• Repointed external walls (where causing penetrating damp)

• The garden is tidy with any grass cut including hedges/bushes and where these are overhanging onto public footpaths
• No ponds and holes in the garden
• Clear paths to entrances (free from trip hazards)
• No broken quarry tiles
• Plastering works to walls and ceiling completed if needed
• The home is clear, clean and watertight 
• There are no visible leaks 
• Doors and windows are watertight 
• Gas and/or electric supplies are tested and safe 
• Home alterations have been inspected and approved 
• There is no visible mould or damp 
• The kitchen has space for essential appliances such as the cooker and fridge 
• The number of kitchen units is suitable for the size of the home
• There is an electricity, and where possible, a gas supply for the cooker 
• A sealed fireplace opening in all rooms
• All windows and external doors are secure
• Your home to be fully decorated (extra care schemes only)
• All windows will have keys (where lockable)
• Window restrictors on windows fitted to the 1st floor or above
• A replacement toilet seat (if not in good condition)
• Clear gutters and unblocked drains, basins, sinks and baths

We want you to be able to move into your new home as soon as possible, so we might need to carry out some non-essential repairs after you have moved in. You will be given a list of these repairs when you sign the tenancy agreement. We’ll also discuss with you how long it will take for the repairs to be carried out. 

All of our homes meet the Government’s Decent Homes Standard. Here are some of the services we provide as your landlord to keep your home well-maintained:

• We inspect all homes and carry out essential repairs before you move in to your home
• We complete any non-urgent repairs or external maintenance within three months of you moving in 
• We provide a 24-hour emergency repair service all year round 
• By law we carry out a gas safety check on your home every year 
• We carry out an Electrical Installation Condition Report (EICR) every 5 years at your home

The gas supply will be turned off and can only be turned back on after we have carried out a ‘turn on and test’ of the gas supply, after your home is relet. We recommend you arrange an appointment for a ‘turn on and test’ straightaway but we will discuss this with you when you sign up for your home.   Until this test is completed, we won’t know if any gas appliance needs to be replaced. A gas ‘turn on and test’ appointment will be completed within one working day of you requesting it. 

• If you have a gas cooker, you will need to have it installed by a qualified gas engineer. 
• You will need to arrange to have your own washing machine plumbed in, decorate your home and will need to buy and fit your own floor covering.
• You should also arrange your own contents insurance. 
• Your tenancy agreement will list out all of your responsibilities in full, like ensuring your garden is free from rubbish and maintained, and internal decoration of your home. 

• You are responsible for paying for utilities and will need to arrange for these services to be put into your name when you move in.
• You will be provided with two sets of door keys, including door entry fobs where needed. Please note that you will be charged for replacement keys and fobs. 
• We will remove ponds and holes in gardens to make them safe before you move in.