Here to help you with the rising cost of living

We understand that when you have a fault in your home, you want to get it fixed as soon as possible.

There is always room to do better and improving our repairs service is a top priority. It’s our job to listen to communities and then act on their feedback.

During engagement sessions and two surveys including 750 tenants, you told us that reporting a repair on our website was the main reason they visited the site, but they found the design and user experience difficult to operate.

You suggested it would work well to see all categories at once, e.g., external stairs, walls paving and steps on one page when choosing ‘outside’.

This meant you could let us know about an issue quicker, without having to navigate multiple pages and potentially miss out important information.

That’s why we’ve created a cleaner, smoother interface for our repairs reporter, whilst still including all the data the service centre needs to do their job.

We’ve made the repairs reporter prominent on the home page, and it’s always only one click away, no matter what page you’re on.

Alongside this, there’s now a ‘completed’ bar along the top of the form, so you can see exactly how long you have left when making a report.

Lastly, we’ve combined all information you need on repairs in one place.

This covers the types of repairs; response times; what repairs are your responsibility; how you can book an appointment; and how to track a repair.

It takes you through, step-by-step, so you can choose the best option for them and their home.

To take a look at the new repairs reporter, click here.

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