Together with tenants, we’re focusing on what matters and working towards delivering the promises we set out in our Together with Tenants Charter.
The charter was launched in April 2023, and was developed with tenants over six-months, where we listened to you and gathered your feedback. A group of 14 tenant volunteers identified key issues that are important to you.
From the issues raised from your feedback, five themes we’re created for us to monitor and make improvements, with commitments on how we plan to listen, learn and act upon your feedback. These are:
- Communication & visibility
- Influence and accountability
- Neighbourhood & environment
- Repairs & asset management
- Safety
If you would like to read more about all things we’ve been doing to support the charter and the promises we made, you can read the end of year booklet or the news section below.
We also measure the performance of the Together with Tenants Charter using the tenant satisfaction measure (TSMs). These measures align with the themes and commitments we made to you and were introduced by the Regulator of Social Housing to make it easy for social housing tenants to see how their landlord is performing. Click on the button below to see how we’re performing.
Click on the buttons below for more information.
