Together with tenants, we’re focusing on what matters most and working towards delivering the promises set out in our Together with Tenants Charter.
What we’ve been doing
We’re continuing to work together to keep our Together with Tenants Charter up to date, making sure it reflects what matters most to tenants and the standards you expect.
So far, this work has focused on:
- Reviewing and refreshing the charter
- Identifying neighbourhood-based priorities
- Exploring how these priorities align with the service standards tenants expect
Tenant representatives and colleagues have come together through a working group to collaborate, share feedback and help shape the next phase of the charter. This ongoing work is helping to make sure the charter continues to reflect your views and priorities.
There will be further opportunities for tenants to get involved, and we’ll share more information soon about how you can take part and help shape future developments.
About the Together with Tenants Charter
The Together with Tenants Charter was launched in April 2023 and was developed with tenants over six months. During this time, we listened to your experiences and gathered feedback. A dedicated group of 14 tenant volunteers helped identify the key issues that matter most to you.
From your feedback, we created five themes to help us monitor progress and make improvements, supported by clear commitments on how we will listen, learn, and act. These themes are:
- Communication & visibility
- Influence and accountability
- Neighbourhood & environment
- Repairs & asset management
- Safety
- How we measure our progress
We measure our performance against the Together with Tenants Charter using Tenant Satisfaction Measures (TSMs). These measures align with the themes and commitments in the charter and were introduced by the Regulator of Social Housing. They make it easier for tenants to see how we are performing and where we need to improve. The charter also helps shape our service standards for key services, so tenants know what to expect and how we’re performing.
If you’d like to learn more about the work, we’ve been doing to support the charter and the promises we’ve made, you can read our end of year booklet or explore the news section below.
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