Together with tenants, we’re focusing on what matters most and working towards delivering the promises set out in our Together with Tenants Charter.
Coming soon
We are starting to look ahead and working together to update and refresh the Together with Tenants Charter. This work will focus on:
- Reviewing and developing the charter
- Identifying neighbourhood based priorities
- Exploring how these priorities align with the service standards tenants expect
The initial working group meeting will bring together both tenant representatives and colleagues in April, creating a shared space to collaborate, listen, and shape the next phase of the charter. There will also be further opportunities for tenants to get involved at a later date, and we’ll share more information on how we will be reaching out to ask you to take part and share your views soon.
About the Together with Tenants Charter
The Together with Tenants Charter was launched in April 2023 and was developed with tenants over six months. During this time, we listened to your experiences and gathered feedback. A dedicated group of 14 tenant volunteers helped identify the key issues that matter most to you.
From your feedback, we created five themes to help us monitor progress and make improvements, supported by clear commitments on how we will listen, learn, and act. These themes are:
- Communication & visibility
- Influence and accountability
- Neighbourhood & environment
- Repairs & asset management
- Safety
- How we measure our progress
We measure our performance against the Together with Tenants Charter using Tenant Satisfaction Measures (TSMs). These measures align with the themes and commitments in the charter and were introduced by the Regulator of Social Housing. They make it easier for tenants to see how we are performing and where we need to improve. The charter also helps shape our service standards for key services, so tenants know what to expect and how we’re performing.
If you’d like to learn more about the work, we’ve been doing to support the charter and the promises we’ve made, you can read our end of year booklet or explore the news section below.
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