How we share our performance
We’ve made it easy for you to view how well we are doing and our updated performance is now available for you to take a look at.
Tenant satisfaction measures
These are a set of measures introduced by the Regulator of Social Housing to make it easy for you to see how we are performing.
The measures focus on five key themes:
- Keeping properties in good repair
- Maintaining building safety
- Effective handling of complaints
- Respectful and helpful engagement
- Responsible neighbourhood management
Each month we are ask tenants to give us their views. Those contacted are chosen at random, but we do make sure that the total surveys are representative of tenants.
Safe Homes
We want you to be proud of where you live and we know that this starts with a safe place to call home. We will work with you to maintain and deliver high quality repairs and maintenance. You can see how we’re doing on our Safe Homes page.
Together with tenants charter
We’re focusing on what matters and working towards delivering the promises we set out in our Together with tenants charter. The charter was launched in April 2023, and was developed together with tenants where we listened and gathered feedback.
Strategic outcomes
We monitor how we are doing against our strategic outcomes through some key measures. This shows areas where we are doing well or where we need to improve compared to our year end targets. These are updated quarterly and you can see how we performed in quarter 2 (July-September).
To find out more about all our performance visit our how we are performing page.
