How we are performing

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We work together with tenants, using what you tell us to shape and inform the performance information we publish. We listen, learn, and take action to improve the services we deliver. To find out how we’re doing, explore the performance areas below.

Tenant Satisfaction Measures

We are listening to your views and want to know how you feel about the services we provide so we can act upon them.

Find out more about the measures set out by the regulator and how we are performing

Safe homes

We want you to be proud of where you live and we know this starts with a safe place to call home. We will work with you to maintain and deliver high quality repairs and maintenance.

Take a look at how we’re doing

Annual Complaints Performance and Service Improvements Summary Report

Take a look at how we’ve performed.

Click here to find out more

Strategic outcomes

We also monitor how well we are doing against our strategic outcomes through a number of key measures against targets.

This shows areas where we are performing or where we need to improve

Together with Tenants Charter

Developed with tenants, the charter guides how we listen, learn and act on tenant feedback. It helps shape our service standards; measures progress through tenant satisfaction measures and shows real-life improvements through tenant stories.

Find out more about the charter

Read our ForHousing Strategy – review of year two 2024/2025 by clicking the button below.