How we are performing

Performance

We work together with tenants to improve the services we deliver so that we can be the best landlord possible. Our performance is based around key areas, which are:

Excellent tenant experience

Excellent tenant experience

Safe, well maintained homes

Safe, well maintained homes

New homes

New homes

Social value

Social value

Value for money

Value for money

Excellent tenant experience

Tenants are at the heart of what we do, what we decide and how we act. An excellent tenant experience means that we deliver long lasting value at every stage of the customer journey. We make it easy for you to access services and deliver what you need.

85.42%

of tenants are satisfied with a recent service they have received, such as home maintenance and safety, complaint handling, engagement and neighbourhood management.

84%

of tenants are satisfied with a recent repair.

Our Net Promoter Score is

45.2

which measures how likely tenants are to recommend us to family and friends. The score ranges from -100 to 0 (would not recommend) and 0 to 100 (would recommend). This is classed as a good score.

Safe, well maintained homes

We want tenants to be proud of where they live and we know that this starts with a safe place to call home. We work together with tenants to maintain and deliver high quality repairs and maintenance and complete these within agreed timescales.

Landlord compliance

100%

of homes covered by fire regulations have an in date Fire Risk Assessment (FRA)

100%

of homes with gas have a valid gas servicing certificate

98%

of homes with electrical installations have been inspected within 5 years and with a valid electrical installation condition report (EICR)

100%

of communal areas with asbestos have been inspected annually

100%

of communal stored water systems have been inspected in time

100%

of lifts have been inspected monthly

New homes

By building new homes, we widen options for people to choose where they live, opening doors to new possibilities.

We design places that are desirable to live and work in, offering green areas and amenities.

Number of new homes 2021/22

200

Social value

As a landlord we want to continually improve the wellbeing of ForHousing communities by investing in activities that make a difference.

We work within communities to lead and deliver projects and regularly share progress of these activities.

Value for money

Value for money means making the best use of resources to improve lives.

Each home (each year) on average costs

£3,570