The new and improved complaints and feedback area 

If you need to raise a complaint for the first time, find out more about our complaints process or you’re happy with the services you’ve received, it’s now easier for you to tell us how you feel.


We know we can always do better. By listening to what you tell us about our services we will continue to improve and learn. If you are telling us about a complaint for the first time you can complete our online form.

Our complaint timescales

We understand that sometimes we may not get it quite right, if that happens we will investigate what happened, listen, learn and take action to put things right. You can find out more about timescales and our complaints process here.

The Housing Ombudsman

The Housing Ombudsman service looks at how complaints are handled by registered social housing organisations and local authorities. We work with the Housing Ombudsman by complying with their investigations and learning from their outcomes so we can deliver a good and fair service.

We have also launched a brand-new compliments form to make it even easier for you to share your positive experience and feedback with us.

We hope you like the look of this new complaints and feedback area and it’s easier for you to use.

You can view the new complaints and feedback section by clicking here.