Information and documents
Browse our key documents, including policies, strategies, reports and tenant involvement information, all in one place.
Information about the contracts we hold and how services are delivered
The policies that guide how we deliver services and support our tenants
Anti-Fraud, Anti-Corruption and Anti-Bribery Policy
Equity, Diversity, Inclusion Policy
ForFutures (Salford) Local Lettings Policy
Neighbourhood Management Policy
Remedies & Compensation Policy
Rent & Service Charge Income Collection Policy
Repairs and Maintenance Policy
Shared Ownership Management Policy
Whistleblowing Policy and Speaking Up Arrangements
Reports showing how we’re performing, how funding is used and how we meet legal requirements.
Accountability, Standards and Responsibility
Environmental, Social and Governance Report 2024/2025
ForHousing Regulatory Judgement 2025
Housing Ombudsman Self-Assessment – September 2025
How we distribute rent
Annual Report and Financial Statements 2024/2025
Value for Money Self-Assessment 2024/2025
How we’re performing
Annual Complaints and Service Improvement Report 2024
Annual Complaints Performance and Service Improvement Report 2024/2025
Damp and Mould Self-Assessment 2023
Tenant Satisfaction Measures – Annual report 2026
Tenant Satisfaction Measures – Perception Report 2024/2025
Pay Gap Reports
Transparency Obligations Reports
2022
Transparency Obligations July – September 2022
Transparency Obligations April – Jun 2022
2021
Transparency Obligations Jul – Sep 2021
Transparency Obligations Jan – Mar 2021
Transparency Obligations Apr – Jun 2021
2020
Transparency Obligations Jul – Sep 2020
Transparency Obligations Oct – Dec 2020
Transparency Obligations Apr – Jun 2020
Transparency Obligations Jan – Mar 2020
2019
Transparency Obligations Apr – Jun 2019
2018
Transparency Obligations Apr – Jun 2018
Transparency Obligations Jan – Mar 2018
2017
Transparency Obligations Apr – Jun 2017
2016
Transparency Obligations Apr – Jun 2016
2015
Information about the safety measures, checks and guidance that help keep homes and tenants safe
Anti-Social Behaviour
Anti-Social Behaviour – Easy Read
Anti-Social Behaviour Handbook
Building & Property Safety
Building Safety Information Leaflet
Damp and Mould Information Leaflet
Electrical Safety Information 2025
Gas Safety Information Leaflet
Lifts Safety Information Leaflet
Fire Safety
Our long-term plans for delivering services and improving homes and communities
ForHousing Strategy Reviews
Ways to get involved and have your voice heard
Expectations
Tenant and Resident Code of Conduct
Feedback and Complaints
Complaints and Feedback Group Terms of Reference
How tenants can get involved
Colleague Tenant Working Group Terms of Reference
Community Voice Terms of Reference
Customer Scrutiny Terms of Reference
Recognition and Rewards
Tenant Recognition, Rewards and Incentives Framework
Tenant Scrutiny Group – Inspection Reports
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