Catch up on all of our COVID-19 activity
As always, we are working with our partners across the North West to ensure that we are doing everything we can to keep you safe, healthy and happy.
For your safety and following Government guidelines, all our offices are now closed and wherever possible we’re making sure appointments are done virtually. We are still here to support you and there are lots of ways to contact us. You can read more about our appointment-based system here.
We are now only carrying out essential repairs. This step is necessary to help us reduce the risk of spreading the virus and help protect you and other residents.
You can still report a repair by phone, email or live chat. If your repair is not classed as an essential repair, it will still be logged but we will not be able to give you a time when the repair can be undertaken, once our service is back to normal following the end of the restrictions in place due to coronavirus. You can read more about this here.
We continue to share advice and information to whoever may be concerned about paying their rent. We’re focusing on our individual approach to each household and communicating across a number of channels to reach those who may need help. We’ve created a dedicated money page on the ForHousing website to make sure you have all the information you need.
We made an additional 2000 outbound calls to tenants across ForHousing communities last week to make sure we all stay in touch, provide advice and help to find additional support if needed. We are also using our intelligence systems to identify vulnerable individuals, and those over the age of 70, to make sure everyone who needs extra help, gets it. If you would like us to call you or someone you know, please tell us by calling 0300 123 55 22, emailing email@example.com, or message us on our live chat.
We are supporting Mustard Tree to make sure that this vital service continues. Mustard Tree is a charity that supports people who may be vulnerable, isolated or in need of financial support. You can read more about their amazing work here.
We have developed a Block Inspection app that helps our Neighbourhood Officer’s complete important block inspections quicker, and more efficiently, contributing to keeping both you, and our colleagues, safer. Block Inspections mean that we visit to ensure all communal areas are free from any hazards, defects, and any outstanding repair matters have been resolved.
Not only have the neighbourhood’s teams continued to remain focused on inspections, but all blocks with a communal fire alarm are still being tested on a weekly basis.
We’re collaborating with Salford City Council and Salford Community and Voluntary Services to provide support for vulnerable residents who need vital medicines delivered to their homes. We are working with 57 pharmacies across Salford to help residents access what they need to stay well. We’re proud to share that our colleagues will be volunteering to help co-ordinate and deploy the service, supporting those who really need an extra hand.
We’re working with Knowsley Town Council and local community activists to deliver hot meals to those in need.
We are a part of Spirit of Salford and so far we’ve been able to help 242 of you through direct referrals from their dedicated helpline.
Our Stockbridge Community Hub is being used by Big Help as a Food Hub. It will operate as a place where food is packaged and distributed to those in need and increased its opening hours to an extra day.
Our Community Development Officer, in Knowsley has begun zoom community catch ups such as ‘Bring your own coffee and cake’. We’re looking forward to further developing this with the community on what they’d like to see and do next.
Forfutures, our homelessness prevention service in Chester West and Cheshire, are currently supporting 64 customers who are homeless by providing them a hotel room to stay in. We are continuing to offer help and guidance to forfutures customers via the forfutures helpline. They are also working in partnership with restaurants and charities to ensure every person in supported accommodation and hotel rooms receives a freshly cooked evening meal every day
Void properties, which are empty homes in need of work, are being offered to local authorities to help house the homeless and those most vulnerable; 38 of these voids have been handed over in Salford and 6 in Knowsley, so far.
Our Extra Care scheme colleagues continue to carry out innovative ways of maintaining daily contact with any tenants that are self-isolating, such as balcony bingo and karaoke sessions, which have all had great attendance.
We’ve closed all communal areas across all our schemes with meals now being delivered to tenant’s homes. All communal areas have been thoroughly deep cleaned and we’ll continue to do so.
The entire service centre is now working from home with no disruption to our services, meaning there is always someone around for you to reach out to.
If you would like further information on any of these activities, or would like to speak with us about a worry or suggestion you have, please contact us on 0300 123 55 22, or message us on our live chat.