Regular activities

Mystery Shopping Panel

The role of a mystery shopper will be to check the delivery of our service standards, which sets out our commitment to tenants when accessing our services.

As a mystery shopper, we ask you to record your experience when accessing our services, via phone, online or visiting our office. On a quarterly basis we will meet with you to discuss your customer service experience and hear your ideas on any improvements we could make.

Special interest group

In this role you will represent the interests of tenants by:

  • Sharing ideas on how we can encourage involvement of a diverse range of tenants
  • Getting involved in equality and diversity campaigns such as, domestic violence, anti-bullying, disability awareness days. Choosing topics throughout the year to raise awareness
  • Researching and discussing best practice with a focus on developing ideas for achieving service excellence
  • Making recommendations on changes that we could make to ensure continuous excellence in the service we provide

Service excellence

The ForHousing Service Excellence Group will act as a driver for continuous improvement in performance and the pursuit of excellence through the process of scrutiny.

The core functions of the Group will be to:

  • Monitor tenant satisfaction to ensure ForHousing listen and understand the views of tenants.
  • Monitor the delivery of the housing management contract in Cheshire West and Chester

Tenant inspectors

The Tenant Inspectors will ensure standards are being met by undertaking inspections.

Neighbourhood/Block Inspectors

The role of an inspector will be to undertake inspections within each neighbourhood, checking standards are being met with grounds maintenance and reporting issues of concern with the upkeep of the area and any external repairs required.

On a quarterly basis we will meet up with you to discuss inspections, whether standards are being met and hear ideas on improvements that could be made.

We want you to advise us, challenge us and make suggestions which will help us improve our services. If you're interested in getting involved and want to make a difference, contact the team today.

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