Repair reporter

We understand that when you have a fault in your home, you want to get it fixed as soon as possible. You can find more information about how long your repair will take, and what repairs are your responsibility, at the bottom of the page.

The quickest way to report a repair is using the form below. Someone will be in touch with you soon. Thank you.

    8am – 12pm

    12pm – 4:30pm

    Avoid School Run
    We will make your appointment between 9.30am to 2.30pm

    Mon: 8am – 12pm

    Mon: 12pm – 4:30pm

    Mon: Avoid School Run

    Tue: 8am – 12pm

    Tue: 12pm – 4:30pm

    Tue: Avoid School Run

    Wed: 8am – 12pm

    Wed: 12pm – 4:30pm

    Wed: Avoid School Run

    Thur: 8am – 12pm

    Thur: 12pm – 4:30pm

    Thur: Avoid School Run

    Fri: 8am – 12pm

    Fri: 12pm – 4:30pm

    Fri: Avoid School Run
    I Am*

    By submitting this job you accept that should this repair involve a rechargeable cost, an invoice will be sent to you for the full amount.

    Please prove you are human by selecting the Heart.

    We understand that when you have a fault in your home, you want to get it fixed as soon as possible.  

    There are many ways you can report a repair to us but using our online repairs reporter is the easiest, quickest solution! It takes you through, step-by-step, so you choose the best option for you and your home.  

    We’ll respond to you as soon as possible to arrange an appointment that suits you. If your repair is an emergency, please call us and we’ll sort it within 24 hours.

    You can also let us know by telephone, on 0300 123 55 22. And don’t worry if it’s out of hours, you’ll still be connected to our service centre team, or alternatively, our chatbot Zippy is available 24/7.  

    Alternatively, text us on 67200 with your repair details and address, and we’ll get back to you to book an appointment. 

    We sort home repairs into five categories to help make sure that you get the best possible service from us, every time.  

    It’s useful for you to know what your repair is classed as, so you can check out our timescales below. 

    • Emergency repairs: This is a repair that, if let undone, would be a danger to you or your community, or cause major damage to your home. Think gas leaks, hazardous electrical faults, and major water leaks. Sometimes, depending on the repair, we may not be able to completely fix the problem, but we will always make it safe within 24 hours. 
    • Urgent repairs: This type of repair causes disruption to your home, and may affect your health, safety, or security – meaning they need to be done quickly and easily. Think partial loss of electrical power or gas supply, a blocked bath, or unsecured external door. 
    • Routine repairs: These are repairs that are not unsafe, but if left for a long period or time may get worse and become a hazard. Think loose taps, faulty guttering, or minor plumbing repairs.  
    • Replacements: This type of repair is usually the replacement of items that need pre-inspection, ordering, and manufacture so they take a little longer.  

    If your repair is related to damp, mould or condensation please visit here. 

    Depending on what type of fault you have, influences how long it will take to get it fixed: 

    • Emergency repairs: within 24 hours or 1 working day
    • Urgent repairs: within 7 days
    • Routine repairs: within 20 working days
    • Batched repairs: as part of our capital investment programme or within 100 working days

    If your repair is reported out of hours, after 5pm on a weekday or on the weekend, we’ll respond to you within two hours. 

    When you report a repair, you can choose the following slots for an appointment: 

    • Morning or afternoon 
    • All-day 
    • Appointments that avoid the school run 
    • Evenings up to 6:30pm, on weekdays 
    • Saturdays until 12 noon 

    There are some repairs that you will need to take care of yourself. These include: 

    • Any tiling, fixtures and fittings, kitchen units.  
    • Minor plumbing tasks like replacing toilet seats or bath panels, providing plugs, keeping external grids and gullies clear from leaves and debris, and repairing your own equipment like a washing machine 
    • Joinery like replacing internal locks, door or drawer handles, plastering minor cracks, putting up curtain rails, or replacing hat and coat hooks.
    • Providing electrical plugs or replacing light bulbs.
    • Paving or flagging, unless it’s on the main path, and fixing gates.
    • Minor plumbing tasks like replacing toilet seats or bath panels; providing plugs and chains for sinks, wash basins and baths; keeping external grids and gullies clear from leaves and debris; any faults that come from faulty plumbing installations by yourself like sink units or a bathroom suite; and repairing your own equipment like a washing machine or dishwasher.
    • Minor plastering tasks, plastering small cracks.
    • Minor gas fitting tasks replacing gas pokers and flexes.
    • Minor Joinering responsibilities including: All internal locks, door handles; cupboard catches and hinges; drawer pulls and handles; loss of keys; hat and coat hooks; curtain rails battens; renewing internal doors; refitting of doors after laying carpets; repairs to gates; repairs to fencing (except where dangerous) or in your tenancy agreement; releasing windows stuck by internal painting; clothes racks and pulleys.
    • Minor electrical work including Fuses: (other than those maintained by NORWEB); provision of electrical plug tops; light bulbs (other than in communal areas).

    ForHousing are also not responsible for any work needed due to faulty workmanship carried out by a tradesman you employed. 

    We understand that if you have a disability or are classed as vulnerable, you may not be able to carry out these repairs. We are here to help, so please contact us and we’ll find a solution together. 

    It’s super simple to check the status of your repair by using MyAccount+, just log on and get all the information you need, immediately, no matter the time or day. 

    Alternatively, you can email us at, and we’ll get back to you as soon as we can. 

    An adult must be present to allow our operatives access to your home, for safety reasons, otherwise we will not be able to complete your repair.  

    We want to be the best landlord we can be. You can keep up to date with our performance by checking out our service standards.