Working with you to get things right
At ForHousing, we’re passionate about making sure you have your say. It’s important that we have open conversations when things go wrong.
We know that there’s always room for improvement. It’s our job to listen to your community and then act on your feedback with speed and respect.
Our redress policy walks you through how you can let us know if things could be better. It’s also a great opportunity for us to hear what’s going right too!
We understand that it can be frustrating for you when you feel like we aren’t listening, or that the process to complain is lengthy and complicated.
That’s why we’ve made sure that the updated Complaints and Feedback section here on our website is quick and easy to find.
All the information you need to make a complaint is simple and easy to understand.
We’ve included timescales, how we’ll handle your complaints, what you can expect from the process – and what to do if that fails.
Inclusivity was always at the front of our minds. We wanted to create a space that suited everyone, as we get that a phone call is not always people’s preferred way to speak.
To take a look around the new section click here.