Paying your rent

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Direct Debit or Standing Order

Arrange for your bank to make weekly, fortnightly or monthly payments.

Click to set up a Direct Debit

Recurring payment facility

We can arrange for agreed payments to be charged to a debit card weekly, fortnightly or monthly.

Click to find out more

MyAccount+

MyAccount+ is the mobile app that helps you manage your tenancy with ease. It’s the fastest way for you to contact us, the easiest way to manage your rent account, track home repairs 24/7, and more! It’s safe and secure and gives you access to your account while on the go.

Available now on Apple and Android devices, search ‘MyAccount+’ (no spaces) on the App Store or Play Store on your mobile device.

Online – allpay

You can pay your rent and other one-off payments online by visiting our secure payment site, set up with our partner – allpay. All you will need is your tenant details and a credit or debit card. Go to www.allpayments.net or call the automated IVR line – 0330 041 6497.

allpay app

The allpay app is available to download from the Apple App Store and Google Play. It’s free of charge and you can pay bills at the touch of a button. You can also store your payment reference numbers, bankcard details and payment amounts, so you don’t have to enter them every time. For security, you can create a four-digit pin number.

Click here to visit allpay

Did you know 2024 is a 53 week year?

This means that the rent year has 53 weeks instead of 52, to keep in line with the calendar year. From Monday 1 April 2024, you will need to pay for 53 Mondays, which is the day your new rent starts, rather than 52.

Click here to see how this will affect you and what you need to do

PayPoint

You can use your payment card wherever you see the PayPoint sign.

Post Office

Pay by cash, cheque or debit card at any Post Office using your payment card.

Telephone

Call the Cheshire West and Chester automated telephone payment system on 0300 123 70 29, available 24 hours a day, seven days a week.
Alternatively, you can pay over the phone by debit or credit card call the ForHousing Income Team during normal working hours on 0151 373 2560.
Please remember you will need to quote your account number.

Text Payment

Register online at www.allpayments.net/textpay to start texting your payments. You will need a UK-registered mobile phone, your payment card, a credit or debit card and an email address.
All you need to do is text 81025 with the following details: “Pay (enter your allocated password)” followed by the amount you want to pay and the last four digits of your credit or debit card.

Paying your rent form

Need to contact us about your rent?

Please use the form below. You can also get in touch by using our MyAccount+ app or by calling us on 0300 123 55 22

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If you are having trouble paying your rent, please speak with us.

To support you, we need you to contact us and let us help you through any problems you’re having with paying your rent.

Click to find out more