So that we can keep putting you at the heart of our decision making, we need your views to help shape our tenant app and web portal, MyAccount+. We want to listen and learn to any feedback you might have, and act upon your thoughts and opinions to make positive changes. If you do not use the web portal/app we still want to hear from you!
Fill out a survey and you’ll be entered into a draw to win a £50 voucher
We estimate it to take 5 – 15 minutes. This is dependent on how much detail you give. Click here to fill out the survey.
Attend a one hour focus group, and receive a £25 voucher
We’re hosting focus groups at our office in Regent Street that will take place on:
- Tuesday 13 February, 4pm – 5pm
- Wednesday 14 February, 4pm – 5pm
What to expect?
- A group of about 10 other tenants
- 3 ForHousing staff members
- You will be asked general questions to get more of your thoughts on MyAccount+, other apps you use and what you would want from the ForHousing app/web portal
What will you need to do?
- Give your honest opinions and answers to our questions
- Treat all those who attend with fairness and respect
To attend a focus group, register your interest when completing the MyAccount+ survey by clicking here. Places are limited.
Listening and learning from you is key to helping us deliver customer-focused services that you’re satisfied with, getting your thoughts on the MyAccount+ app/web portal will help us shape what we do in the future – putting you at the centre of our decision making.
Closing date to have you say is Monday 5 February at 12 noon.
