We’re currently experiencing a very high number of calls and emails and are working our way through each and every one as soon as we can. We understand it’s frustrating when you can’t get hold of us straightaway, but we’d like to ask that if your enquiry isn’t urgent at this time to please contact us again next week. During the extremely cold weather we’re currently having, it’s absolutely vital that we deal with enquiries that are urgent in the quickest time possible for those who really need it.
If you do have an emergency or urgent situation, the quickest way of getting in touch is by calling us on 0300 123 5522.
If your enquiry isn’t urgent then there are still lots of other ways to contact us. Please visit our website: How to contact us – ForHousing and complete the relevant online form. Alternatively, Zippy our interactive virtual assistant can also be found at www.forhousing.co.uk/cheshirewestandchester/, who will answer most general questions for you and is available 24/7. If Zippy cannot help, you will be transferred to a Customer Service representative via Webchat during office hours.
We also have lots of advice available on our website around keeping safe and warm through the current cold snap we’re having – please click the button below for cold weather tips and energy-saving advice.
We aim to get normal service back as soon as possible. Thank you for your understanding.
