Complaints and feedback

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We know we can always do better. By working with you, to listen to your opinions and feelings, we will make positive changes to make sure you feel satisfied with our services and trust us to deliver on promises.

Complaints

We know we can always do better. By listening to what you tell us about our services we will continue to improve and learn.

Make a complaint

Our complaint timescales

We want you to let us know if you are unhappy about our services and we will respond within the following timescales.

Our promise

The Housing Ombudsman Service

The Housing Ombudsman is an organisation you can contact for free, independent and impartial advice about your complaints. You can also go to them and ask for help if you are unhappy with how we respond to your complaint.

The Housing Ombudsman Service

Key documents

Read our self-assessment

Learning from tenant feedback

How we are performing

We are listening to what you tell us and working hard to make sure our services are the best they can be.

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