Together with tenants, we’re focusing on what matters and working towards delivering the promises we set out in our Together with Tenants Charter. Our quarter 2 performance has now been published, and we want to share this with tenants so they can be confident that we’re doing all we can to deliver on the things that matter to them.
The charter was launched in April, and was developed with tenants over six-months, where we listened to tenants and gathered their feedback. A group of 14 tenant volunteers identified key issues that are important to them, that can help improve our services, and this shaped our Together with Tenants Charter. It sets out these issues into five key themes:
- Communication and visibility
- Influence and accountability
- Environment and neighbourhood
- Repairs and asset management
- Safety
From our performance, tenants can see that we’re on track in some areas. It also shows we haven’t got it quite right in others and that we still have lots to do, and our teams are working hard to reach our ambitious targets. We’re now half way through the year, and we’re confident that, with time and by continuing to work with services, by the end of the year we can reach the goals set.
We know how important it is to tenants that we get it right, and that tenants are satisfied with our services. We will keep tenants updated every three-four months on how we’re doing. It’s important to us that we provide tenants with a safe, well-maintained home that they are happy in and that positively impacts their life. We are making sure we do all we can and owning it, so that we can deliver on the promises set out in this charter and to make sure tenants are satisfied, feel respected and trust us to do all we can to deliver on our promises set out in the Together with Tenants Charter.
To see how we’re performing, click here to view the Together with Tenants performance dashboard. You can also view the Together with Tenants Charter by clicking here.
30/04/2024
How Gaynor gained the confidence to live independently for the first time with the help of our tenancy sustainment team
Click to find out more09/04/2024
Together with Tenants Charter quarter 3 performance has now been published
Click to find out more24/01/2024
Tenant Spotlight: Blue’s Career Transformation with our Employment Support Service
Click to find out more11/01/2024
Together with Tenants Charter quarter 2 performance has now been published
Click to find out more07/12/2023
RAISE IT: We’ve listened and learned with our Scrutiny exercise: damp and mould
Click to find out more11/10/2023
Representation matters: Bibicha Muhima, Neighbourhood Advisor at ForHousing on the impact of inclusivity on housing communities
Click to find out more15/09/2023
Open lines of communication with tenants are central to ForHousing’s approach to building safety
Click to find out more23/08/2023
Eight new homes in Salford for people who might otherwise be sleeping rough
Click to find out more22/08/2023
We’ve listened to tenant views and acted upon them by introducing a newsletter
Click to find out more03/08/2023
Together with Tenants Charter performance has now been published
Click to find out more07/06/2023
Working in partnership to bring joy to the local community of Clifton
Click to find out more22/05/2023
Form lasting partnerships to build more, truly affordable homes, recommends Nigel Sedman, Executive Director of Homes at ForHousing
Click to find out more20/05/2023