Together with tenants, we’re focusing on what matters and working towards delivering the promises we set out in our Together with Tenants Charter. Our quarter 3 performance has now been published, being transparent with tenants so that they can be confident that we’re doing all we can to deliver on the things that matter to them.
Together with Tenants was launched in April and it is a key milestone within the ForHousing strategic roadmap, supporting our outcome to deliver customer focused and equitable services. It was co-created by tenants over a six-month period, we listened to them and gathered their feedback. From this, a group of 14 tenant volunteers identified key issues that are important to them, that can help improve our services, this shaped our Together with Tenants Charter. It sets out these issues into five key themes:
- Communication and visibility
- Influence and accountability
- Environment and neighbourhood
- Repairs and asset management
- Safety
The data shows that we’re on track in some areas, it also shows we haven’t got it quite right in others and that we still have lots to do, and that we are all working hard to reach the ambitious targets that have been set. We’re halfway through this journey and we are reassuring tenants that we’re feel positive, by the end of the year, that we will meet the targets set.
We know how important it is to tenants, that we get it right, and that they’re satisfied with our services. It’s important to us all that we provide tenants with a safe, well-maintained home that they are happy in. We are making sure we do all we can and owning it, so that we can deliver on the promises set out in this charter and to positively impact the lives of social housing tenants.
To see how we’re performing, click here to view the Together with Tenants Charter performance page. You can also view the Together with Tenants Charter by clicking here.
