Together with Tenants Charter performance has now been published

Together with tenants, we’re focusing on what matters and working towards delivering the promises we set out in our Together with Tenants Charter. Our April – June 2023 performance has now been published, and we want to share this with tenants so they can be confident that we’re doing all we can to deliver on the things that matter to them. 

The charter was launched in April, and was developed with tenants over six-months, where we listened to tenants and gathered their feedback. A group of 14 tenant volunteers identified key issues that are important to them, that can help improve our services, and this shaped our Together with Tenants Charter. It sets out these issues into five key themes: 

• Communication and visibility 
• Influence and accountability 

• Environment and neighbourhood 
• Repairs and asset management 
• Safety 

From our performance, tenants can see that we’re on track in some areas. It also shows we haven’t got it quite right in others and that we still have lots to do, and our teams are working hard to reach our ambitious targets. We’re at the start of this journey, and we’re confident that, with time and by working with tenants, over the next year we can reach the goals set. 

We know how important it is to tenants that we get it right, and that tenants are satisfied with our services. We will keep tenants updated every three-four months on how we’re doing. It’s important to us that we provide tenants with a safe, well-maintained home that they are happy in and that positively impacts their life. We are making sure we do all we can and owning it, so that we can deliver on the promises set out in this charter and to make sure tenants are satisfied, feel respected and trust us to do all we can to deliver on our promises set out in the Together with Tenants Charter. 

To see how we’re performing, click here to view the Together with Tenants performance dashboard. You can also view the Together with Tenants Charter by clicking here.