In 2022/23:

Through listening to, and working with you, we’ve continued to focus on delivering customer focused, equitable and efficient services that matter to you and your community.

Around half (266) of the people expected to lose their home within 56 days.

Some examples of these new lets include:

• 40 lets were to people leaving care
• 8 lets were to Armed Forces veterans
• We supported 12 people to leave mental health-supported accommodation and settle into their home
• 51 tenancies were changed to provide the security of a home by allowing responsibilities to be shared with a joint tenant
• 49 households were given the security of a home after the main tenant in their home had passed away
• 122 households swapped homes (exchanged) to find homes which better met their needs
• £72,420 of decoration and furniture vouchers enabled people to make their house feel like a home

We worked with people of all ages to learn skills and gain qualifications to positively impact their lives.

In addition, 27 people moved into further education or employment, 18 gained qualifications and two completed work experience.

We continued to put you at the heart of everything we do.

Through listening to, and working with you, we supported 267 people to successfully remain in their home. This ranged from advice on accessing benefits and grants and how to manage money, to support in improving wellbeing or addressing issues in the home like hoarding. This tailored support prevented evictions and brought £1.07m of extra money in for individual tenants.

Our LiveWell fund provided one-off payments for tenants to access essentials they could not otherwise afford. This year we received 2,011 applications and provided support 5,270 times.

We continued to support people into safe, secure housing and build a more positive future.

Seven people began tenancies in one of our 39 new-build homes designed for those facing homelessness, with key support in place including access to health services, financial advice and employment, education and training opportunities. A further seven tenants have successfully left the schemes, moving on to access and sustain long-term tenancies.

We want everyone to feel safe and secure in their home and community.

During the year, our community safety team investigated and closed 935 incidents of anti-social behaviour, resolving 657 (70%) of cases.

Other cases were closed due to reasons such as allegations being withdrawn or parties moving away.

Unfortunately, despite all our efforts of working together with tenants and local agencies, some anti-social behaviour cases can continue to escalate to legal action. This meant that during the year, six households in Salford were evicted.

We’re focused on providing excellent services that matter to you and your community.

Across 17 sheltered accommodation and extra care schemes, 704 tenants took part in 1,360 activities designed to reduce loneliness and isolation, from coffee mornings and exercise classes to music and quizzes.

385 tenants at extra care schemes also took part in 43 digital activity sessions to connect them with others and access services online easily and quickly.

Grants were awarded for communities to run local activities, with 152 successful applications.

In addition:

• 719 young people developed life skills at nine youth clubs
• 252 children (from 95 families) enjoyed quality family learning time at four family clubs
• 66 pupils attended construction skills training to improve their career options
• 18 interactive learning projects, working with 20 partners, benefitted 180 pupils at Stockbridge Village Primary to support their learning

Because we’re focused on tenants and communities, we know that some young people need extra support to deal with challenging situations. That’s why we funded personal development programmes for 44 primary school children to improve their behaviour. We also delivered therapy sessions to 26 pupils to help them overcome the impact of domestic abuse.

Our income team made over 21,057 contacts with tenants to discuss and work together on rent payments. Affordable repayment agreements were made with 5,025 tenants in arrears, with plans maintained by 79% (3,989)