Complaints and feedback

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Complaints and compliments
We know we can always do better. By working with you, to listen to your opinions and feelings we will make positive changes, to make sure you feel satisfied with our services and trust us to deliver on promises.

Complaints

We know we can always do better. By listening to what you tell us about our services we will continue to improve and learn.

Make a complaint

Give us a compliment

Report anti-social behaviour

Our complaint timescales

We want you to let us know if you are unhappy about our services and we will respond within the following timescales.

Our promise

The Housing Ombudsman Service

The Housing Ombudsman is an organisation you can contact for free, independent and impartial advice about your complaints. You can also go to them and ask for help if you are unhappy with how we respond to your complaint.

The Housing Ombudsman Service

Key documents

Our complaints policy

Our compensation policy

Self Assessment of Ombudsman complaints code

How we are performing

We are listening to what you tell us and working hard to make sure our services are the best they can be.

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