Safe homes

Performance

We want you to be proud of where you live and we know this starts with a safe place to call home. We will work with you to maintain and deliver high quality repairs and maintenance. Take a look at how we’re doing.

Below is a key of what each of the faces mean:

Our performance is on or above targets

Our performance is on or above targets

Our performance is heading in the right direction to reach our targets

Our performance is heading in the right direction to reach our targets

We still have lots to do, and our teams are working hard to reach targets

We still have lots to do, and our teams are working hard to reach targets

Landlord compliance

You can now see performance from August 2024:

TARGET SET: 100%

Happy

100%

of homes have completed gas safety checks

TARGET SET: 100%

Happy

100%

of homes have had a valid fire risk assessment

TARGET SET: 100%

Happy

100%

of homes have had asbestos management surveys carried out

TARGET SET: 100%

Sad

99.8%

of homes have had electrical installations (within 5 years with a valid EICR)

TARGET SET: 100%

Happy

100%

of homes have a valid legionella risk assessment

TARGET SET: 100%

Happy

100%

of lift inspections carried out within statutory timescales

We know we can always do better

We know we can always do better

If you’re not happy with the service you’ve received and would like to make a complaint please visit our Compla­­ints and Feedback page.

Click to visit now