The Housing Ombudsman Service

The Housing Ombudsman service looks at how complaints are handled by registered social housing organisations and local authorities.

We work with the Housing Ombudsman by complying with their investigations and learning from their outcomes so we can deliver a good and fair service.

We assess ourselves against The Housing Ombudsman’s Complaint handling code once every year to make sure we’re applying it properly.  You can view our self-assessment below.

The Housing Ombudsman’s service is free, independent and impartial and they can be reached by using the contact details below.

Housing Ombudsman: online complaint form 


Telephone: 0300 111 3000  

Phone lines are open Monday to Friday 9 am – 5 pm.  Lines will be closed for staff training every Thursday from 3.30 pm to 5 pm

In writing to: Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET