We monitor how we are doing against our strategic outcomes through some key measures. This shows areas where we are doing well or where we need to improve compared to our year end targets.
These are updated quarterly and will be available 6 to 8 weeks after the end of each quarter.
Some of our strategic outcomes are also Tenant Satisfaction Measures (TSM). These are updated monthly. If you would like to see the most recent results for these measures, please visit the Tenant Satisfaction Measures page.
You can now see how we performed in Quarter 1.
Below is a key of what each of the faces mean:
Our performance is on or above targets
Our performance is heading in the right direction to reach our targets
We still have lots to do, and our teams are working hard to reach targets
Customer focused and equitable services
TARGET SET: 72%
74.6%
of tenants are satisfied overall
TARGET SET: 72%
75.7%
of tenants are satisfied that we listen to their views and act upon them
