Neighbourhood Officers

Your Neighbourhood Officers can support you with many things, from managing your tenancy to sign posting to relevant partner agencies such as the police and social services.

You may see your Neighbourhood Officer only a couple of times when you live in your home. Or if you need extra support to manage your tenancy then you might see members of our team more often.

No matter what you need, we’re here to help you and make sure you are satisfied with the services you receive. Here’s what our Neighbourhood Team can help you with, and other ways you can access support whether that is online or through our Customer Connect Hub.

Moving into your home and supporting you to make sure you home remains suitable for you for as long as possible. To find out more, visit the your home section of our website.

Supporting you to resolve anti-social behaviour complaints. To find out more, visit the keeping you safe section.

Advising on what to do if there is an issue in your neighbourhood such as tenants struggling to maintain their home and garden, graffiti, pests and abandoned homes

Supporting you if you need extra help from partners such as the local authority and voluntary services for example Mustard Tree

Requests such as mutual exchanges, tenancy transfers, right to buy/acquire and home improvements and adaptations

Work with you to to walkabouts and block inspections to see where areas need to be improved.

Day in the Life of Neighbourhood Officer Lucy

My role is very varied and as a Neighbourhood Officer no two days are the usually the same.
If you would like to get an understanding of my role and the types of work we are involved in on a day-to-day

Click here to learn more about a Neighbourhood Officers Role

How to get in touch with your Neighbourhood Team

If you would like to contact your neighbourhood team, you can get in touch with them by contacting our Customer Connect Hub.

Our Customer Connect Hub are also available 24 hours a day, 7 days a week for repairs emergencies and can also support with other general enquires such as getting an update on your repair, when you have a question about your tenancy and other day-to-day enquiries where you need a quick response or support with next steps.

To see the different ways you can get in touch, visit our contact us page by clicking here.

As well as meeting with your Neighbourhood Officer, you can use the website to:

  • Report a repair
  • Book an appointment
  • Enquire about your rent
  • Get support with your tenancy
  • Offer feedback or tell us about a service you are unhappy with
  • Report anti-social behaviour
  • Report something in your community

You can do all the above online by completing a form on our website by clicking here.