Neighbourhood Officers

Your Neighbourhood Officers can support you with many things, from managing your tenancy to signposting to relevant partner agencies such as your local authority, fire and rescue services, Citizens Advice and other relevant support services. 

You may see your Neighbourhood Officer only a couple of times when you live in your home. Or if you need extra support to manage your tenancy then you might see members of our team more often. 

We’re here to help you and make sure you are satisfied with the services you receive. Here’s what your Neighbourhood Team can help you with. 

  • Moving into your home and supporting you to make sure you home remains suitable for you for as long as possible. To find out more, visit the “Your home” section by clicking here. 
  • Advising on what to do if there is an issue in your neighbourhood such as tenants struggling to maintain their home or garden, graffiti, pests and abandoned homes 
  • Signposting you if you need extra help from partners such as the local authority and voluntary services, for example Mustard Tree 
  • Advising you on what to do if you would like to buy your home, make improvements to your home or require adaptations 
  • Providing support, advice and signposting if you would like to move home 
  • Do walkabouts and inspect communal areas to see where areas need to be improved.