Tenancy Resilience Officer

Date Posted 02/04/2024

Application Closing Date 24/04/2024 23:59

Hours 36 per week

Salary £35,381 per annum

Location Salford

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.


As part of our Employment and Enterprise team, you’ll support a caseload of tenants to sustain their tenancies, via employment outcomes. You’ll engage with a wide range of tenants, sometimes with complex needs, to overcome barriers and improve life chances.


Why ForHousing?

  • Agile working – we are outcome driven, so we empower you to do your best work, in the way that works best for you.
  • MyPerks – through our all-in-one employee platform (STAR) you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
  • SmartTech – purchase technology or white goods and spread the cost.
  • Wellbeing centre, through STAR access – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
  • Cycle to work scheme – save up to 40% on bikes and equipment.
  • Employee Assistance Programme – access to a 24/7 counselling and support helpline, as well as wellbeing and financial cover.


What you’ll be doing:

  • Managing a caseload of tenants, mobilising action plans and agreed outcomes.
  • Providing a flexible and holistic support service to tenants.
  • Developing and maintaining relationships with key stakeholders.
  • Working with tenants to identify their goals and build on their interests.
  • Maintaining accurate case files.


What we’re looking for:


  • IAG level 4 qualification or willingness to work towards this.
  • Experience of delivering employment support services, maximising targets, and performance management.
  • Excellent communications skills.
  • Willingness to travel to Oldham, Knowsley, and Salford.


ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We especially welcome applicants from the Armed Forces community.


If you need any adjustments to be made to our recruitment process, please get in touch with the team at recruitment@forhousing.co.uk.

Please note we reserve the right to close this advert early, depending on application volumes.