Contact us

The quickest and easiest way to report a repair and anything non-urgent is online using our Repairs Reporter - a step-by-step tool to help make sure you request the correct repair. We’ll respond to you within one working day to arrange an appointment date and time to suit you.

If you would like to book an appointment at a time and date that suits you, you can do this by using our new booking system here, without needing to contact the service centre first.

You can also get help and advice quicker than before, no matter the time or day, by speaking to our new chatbot, Zippy. You’ll find him in the bottom right-hand corner on our website. Simply click him to start a chat.

Need to speak to us?

Why not book an appointment via our appointment booking system at a time that suits you? Or download the MyAccount+ app today

Find out more about our appointment booking system

Or you can reach us at our Service Centre, on 0300 123 5522 (open 8am - 6.30pm Monday to Friday).

Our out of hours team are available 24/7 for emergencies only.

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