The Housing Ombudsman service looks at how complaints are handled by registered social housing organisations and local authorities.
We work with the Housing Ombudsman by complying with their investigations and learning from their outcomes so we can deliver a good and fair service.
We assess ourselves against The Housing Ombudsman’s Complaint handling code once every year to make sure we’re applying it properly. You can view our self-assessment below.
The Housing Ombudsman’s service is free, independent and impartial and they can be reached by using the contact details below.
Address: Housing Ombudsman Service, PO Box 152, Liverpool, L33 7WQ
Telephone: 0300 111 3000
Email: info@housing-ombudsman.org.uk
Website: www.housing-ombudsman.org.uk
