Your Responsibilities

Some areas of property maintenance are the tenant’s responsibility. This includes some repairs and taking care of external areas to maintain the visual appearance of the neighbourhood. Please refer to your tenancy agreement for more information. The main areas of responsibility are:

· The internal decoration of the property, including filling small holes and cracks in the plasterwork

· Ensuring gardens are free from rubbish and maintained

· Ensuring the shared communal area is in a presentable and tidy condition

· Preventing condensation, for example by allowing sufficient ventilation of the property (our ‘damp and mould factsheet’ provides helpful advice)

· The replacement of lost keys

· The replacement of toilet seats, bath panels, internal doors and other fixtures and fittings which were in working order when you moved into the property.

When you move out we expect you to leave your home in good condition. We are aware that some people may need support so you can meet the requirements and responsibilities set out above and in your tenancy agreement to sustain your tenancy. Please tell us as soon as possible if you think you may need assistance, we will always try and tailor our services to suit your specific needs. All of our homes meet the Government’s Decent Homes Standard. Here are some of the services we provide as your landlord to keep your home well-maintained:

· We inspect all homes and carry out essential repairs before we let you move into one of our homes

· We complete any non-urgent repairs or external maintenance within three months of you moving in

· We provide a 24-hour emergency repair service all year round

· By law we carry out a gas safety check on your home every year and you must provide access for gas checks to be carried out