May bank holiday closure 2021

We want to make sure that you have all the essential information even over the bank holiday – that’s why we’ve pulled together the important contact details you may need over the weekend.

To catch up on our latest coronavirus news and a list of Government advice, please visit here.

We will be closed on Monday 31st May for the bank holiday.

There are lots of ways you can reach out to us from the comfort of your own home and someone will be back in touch as soon as possible from Tuesday 1st June:

· Our appointment booking system to book an appointment with us from the comfort of your home.

· MyAccount+ app – this is available on both the Apple store and Google Play

· Visit the website which includes a range of information

· Email us at

· Chat with Zippy in the bottom right hand corner of our website

Homelessness & Housing Support

Forfutures advice service remains available. Please contact 0300 123 2442 to speak with somebody or email

If you are experiencing a housing problem which could lead to you becoming immediately homeless, please contact your local council:

Salford: 0161 794 8888
Oldham: 0161 770 6936
Knowsley: 0800 694 0280
Cheshire West & Chester: 0300 123 2442 (option 2)

Emergencies and Repairs

For Police emergencies call 999, or if you need to report a non-urgent matter to the local Police please call 101.

If you can smell gas, or suspect a gas leak, always call National Grid on 0800 111 999 (anytime day or night).

If you need to report an emergency repair or are experiencing any other housing related issue, please call 0300 123 5522.

Additional COVID-19 Support

If you need an extra helping hand with shopping, medication and more whilst you’re self isolating, your local council will have a helpline you can contact for support or advice.

Spirit of Salford: 0800 952 1000
Oldham Council: 0161 770 7007
Knowsley Council: 0800 073 0043
Cheshire West & Chester Council: 0300 123 7031