Christmas holiday closure

We are committed to providing an excellent service and want to make sure that you receive the support you need, whenever you need it.

Our usual services will be closed from 3pm on Christmas Eve and will re-open at 8am on Tuesday 4th January.

During this time, if you need us during an emergency, please call us on 0300 123 55 22 and a member of our out of hours team will be able to help you.

For any other enquiries, there are a number of ways you can get in touch with us!

Zippy: Our virtual assistant Zippy will be available right here on our website to answer your questions 24/7 over the Christmas break.

MyAccount+ App: This is available both on the Apple store and Google Play.

Email: Get in touch with us via email about non-emergency queries at

If you are experiencing a housing problem which could lead to you becoming homeless please contact your local council:

Salford City Council: 0161 794 8888

Knowsley Council: 0800 694 0280

Oldham Council: 0800 988 706

Cheshire West & Chester: 0300 123 2442 (option 2)

If you need an extra helping hand with shopping, medication and more whilst you’re self-isolating, your local council will have a helpline you can contact for support or advice.

Spirit of Salford: 0800 952 1000

Oldham Council: 0161 770 7007 
Knowsley Council: 0800 073 0043 
Cheshire West & Chester Council: 0300 123 7031

If you need to report a non-urgent matter to the local Police please call: 101, or for Police emergencies call 999.

If you can smell gas, or suspect a gas leak, always call National Grid on 0800 111 999 (anytime day or night).

We hope you have a Happy Christmas!