We are committed to providing an excellent service and want to make sure that you receive the support you need, whenever you need it.
Our usual services will be closed from 3pm on Christmas Eve and will re-open at 8am on Monday 4th January.
During this time, if you need us during an emergency, please call us on 0300 123 55 22 and a member of our out of hours team will be able to help you.
For any other enquiries, there are a number of ways you can get in touch with us!
Zippy: Our virtual assistant Zippy will be available right here on our website to answer your questions 24/7 over the Christmas break.
MyAccount+ App: This is available both on the Apple store and Google Play.
Email: Get in touch with us via email about non-emergency queries at email@example.com. Your email will be responded to no later than 6th January.
If you are experiencing a housing problem which could lead to you becoming homeless please contact your local council:
Salford City Council: 0161 794 8888
Knowsley Council: 0800 694 0280
Oldham Council: 0800 988 706
Cheshire West & Chester: 0300 123 2442 (option 2)
If you need an extra helping hand with shopping, medication and more whilst you’re self-isolating, your local council will have a helpline you can contact for support or advice.
Spirit of Salford: 0800 952 1000
Oldham Council: 0161 770 7007 Knowsley Council: 0800 073 0043 Cheshire West & Chester Council: 0300 123 7031
If you need to report a non-urgent matter to the local Police please call: 101, or for Police emergencies call 999.
If you can smell gas, or suspect a gas leak, always call National Grid on 0800 111 999 (anytime day or night).
Please visit our Winter Welfare area to learn more about how we can all stay safe over Christmas and throughout winter.
We hope you have a Happy Christmas!