Chat Bot Survey Results!

In July, we asked for your help and suggestions to develop a new Chat Bot feature for our website, to help improve our services so we can offer you the right solutions, in the right way.

We received a great response with 347 of you sharing your views with us. We are now developing what the Chat Bot will look like, how it will react to questions and how quick to respond it needs be.

We also asked you to send us your suggestions to name the Chat Bot. The most popular names we received were Chip, Zippy, Buddy, Felix and Alex and we’re now asking for your help again, we’d like you to vote for your favourite! Follow this link and submit your vote to name the new Chat Bot – Make sure your vote is in before Friday 18th September 2020.

Thank you again to everyone who has taken time to fill in the survey. Don’t forget to have your say on the final name and cast your vote.

If you’re interested in becoming a user tester for the new Chat Bot service, find out more information here

We’re looking forward to working with you to create more innovative, helpful services that have a real impact on people’s lives.