We’ve recently written to tenants who pay a variable service charge with your annual service charge statement for April 2025 to March 2026. 

If you haven’t received this letter, this may be because you pay a fixed service charge and an annual actual costs statement does not apply to you. If you’re unsure which type of service charge applies, please get in touch and we’ll be happy to help. 

The statement compares what you were charged during the year against the actual cost of providing services such as communal cleaning, grounds maintenance and communal lighting. 

This means the statement may show that: 

• the actual cost was higher than estimated 

• the actual cost was lower than estimated 

• the cost was the same as originally estimated 

Where there is a difference between the estimated and actual cost, any credit due or balance owed will be taken into account when future service charges are set from April 2027. 

We’ve created some frequently asked questions to help explain what the statement means, how service charges are calculated and what happens next. 

Read the FAQs here: Service charge statement FAQ’s

You don’t need to make any immediate changes to your payments. 

If any future changes are needed, we’ll write to you with more information before they take effect. 

We understand that managing household costs can be challenging. 

If you’re worried about money or need some extra support in managing your finances, our Money Advice Team can help with: 

• Benefits and Universal Credit 

• Pension Credit 

• Checking you’re receiving all the financial support you’re entitled to 

• Budgeting and managing debt 

• Connecting you with local and national support organisations 

You can contact the team on 0300 123 5522 or email Money.Advice@forhousing.co.uk. 

If you’re experiencing short-term financial hardship, you may be able to access support through our Live Well Fund. You can find out more and see other advice on our Money Support page.  

Last year, we asked for your feedback on the shared services you receive. 

Thank you to everyone who took the time to share their views. Your feedback has helped us better understand what matters most to tenants and leaseholders and has helped shape the way we deliver and review services. 

Need to speak to us? 

If you have any questions about your service charges, please get in touch. 

You can contact us online at www.forhousing.co.uk/how-to-contact-us or call 0300 123 55 22. 

We’re here to help. 

For leaseholders and shared owners 

If you’re a leaseholder or shared owner, your service charge arrangements are different. 

If you have any questions about your service charge account, please call 0330 333 8382 or email LandS@forhousing.co.uk.