{"id":27185,"date":"2023-12-06T10:52:42","date_gmt":"2023-12-06T10:52:42","guid":{"rendered":"https:\/\/www.forhousing.co.uk\/?page_id=27185"},"modified":"2023-12-07T12:31:17","modified_gmt":"2023-12-07T12:31:17","slug":"scrutiny-exercise-findings-damp-and-mould","status":"publish","type":"page","link":"https:\/\/www.forhousing.co.uk\/scrutiny-exercise-findings-damp-and-mould\/","title":{"rendered":"Scrutiny exercise findings: Damp and mould"},"content":{"rendered":"<style type=\"text\/css\">\n        .page-banner { background-image:url('https:\/\/www.forhousing.co.uk\/wp-content\/uploads\/2023\/11\/Untitled-design.png') }\n            @media(max-width:575.5px) { .page-banner { background-image:url('https:\/\/www.forhousing.co.uk\/wp-content\/uploads\/2023\/05\/109694.001-ForHousing-Scrutiny-Launch-Education-and-Awareness-Campaign-Website-mobile-575-x-225_v3-adjusted.png') } }\n    <\/style>\n<section class=\"page-banner\" id=\"page-banner-block_623051d739658\">\n                                    <\/section>\n\n<section class=\"title-bar\">\n\n            <div class=\"title-bar-backing orange\"><\/div>\n    \n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-12 col-md-9\">\n                <h1>Scrutiny exercise findings: Damp and mould<\/h1>\n            <\/div>\n            <div class=\"col-12 col-md-3\">\n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/section>\n\n<style type=\"text\/css\">#spacer-block_62305a213965b{height:20px;}<\/style>\n<section class=\"spacer web-block spacer white\" id=\"spacer-block_62305a213965b\"><\/section>\n\n<section class=\"breadcrumbs white\">\n\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-12\">\n                                    <a href=\"https:\/\/www.forhousing.co.uk\" rel=\"nofollow\">Home<\/a>                            <\/div>\n        <\/div>\n    <\/div>\n\n<\/section>\n\n<style type=\"text\/css\">#spacer-block_62305a353965d{height:20px;}<\/style>\n<section class=\"spacer web-block spacer white\" id=\"spacer-block_62305a353965d\"><\/section>\n\n<section class=\"text-block content-animate white\">\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-12 content-ind-animate ind-fade-in-left dark-grey\">\n                <p>We recently recruited tenants, just like you, to support with scrutinising our damp and mould services. It gave tenants who got involved the opportunity to be the voice of your community, make positive changes to our damp and mould services and have your voice heard. There were five core scrutiny group members who carried out the scrutiny exercise and a total of 19 tenants were contacted to discuss their damp and mould repair. Tenants who got involved, were able to review what we do and why we do it, influencing what happens.<\/p>\n\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<style type=\"text\/css\">#spacer-block_623064079db2b{height:40px;}<\/style>\n<section class=\"spacer web-block spacer white\" id=\"spacer-block_623064079db2b\"><\/section>\n\n<section class=\"title-bar\">\n\n            <div class=\"title-bar-backing dark-blue\"><\/div>\n    \n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-12 col-md-9\">\n                <h1>Tenants who got involved scrutinised:<\/h1>\n            <\/div>\n            <div class=\"col-12 col-md-3\">\n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/section>\n\n<section class=\"two-column-text-with-icon content-animate content-order-animate\">\n    <div class=\"container\">\n        <div class=\"two-column-text-with-icon__holder\">\n            <div class=\"row\">\n                                    <div class=\"col-12 col-md-6\">\n                        <div class=\"two-column-text-with-icon__box\">\n                            <div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-3 col-sm-3 col-md-4 col-lg-3 content-order-sub-animate order-fade-in-right\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"two-column-text-with-icon__icon\">\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.forhousing.co.uk\/wp-content\/uploads\/2023\/10\/icon-keeping-properties-in-good-repair.png\" alt=\"Keeping properties in good repair icon\">\n\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n                                <div class=\" col-9 col-sm-9 col-md-8 col-lg-9  content-order-sub-animate order-fade-in-right\">\n                                    <div class=\"two-column-text-with-icon__content\">\n\t\t\t\t\t\t\t\t\t\t                                        \t<h2>Experience with services<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                        \t<p>Your experience of accessing our damp and mould services<\/p>\n\n\t\t\t\t\t\t\t\t\t\t                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-md-6\">\n                        <div class=\"two-column-text-with-icon__box\">\n                            <div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-3 col-sm-3 col-md-4 col-lg-3 content-order-sub-animate order-fade-in-right\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"two-column-text-with-icon__icon\">\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.forhousing.co.uk\/wp-content\/uploads\/2023\/10\/Complaints-icon_Online-form.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n                                <div class=\" col-9 col-sm-9 col-md-8 col-lg-9  content-order-sub-animate order-fade-in-right\">\n                                    <div class=\"two-column-text-with-icon__content\">\n\t\t\t\t\t\t\t\t\t\t                                        \t<h2>Information available<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                        \t<p>The information available about damp and mould to make sure it was easy to find, clear and gave you clear information about who you need to talk to for support<\/p>\n\n\t\t\t\t\t\t\t\t\t\t                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<style type=\"text\/css\">#spacer-block_6242ddf7068a6{height:9px;}<\/style>\n<section class=\"spacer web-block spacer pale-orange\" id=\"spacer-block_6242ddf7068a6\"><\/section>\n\n<section class=\"title-bar\">\n\n            <div class=\"title-bar-backing blue\"><\/div>\n    \n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-12 col-md-9\">\n                <h1>Key findings:<\/h1>\n            <\/div>\n            <div class=\"col-12 col-md-3\">\n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/section>\n\n<style type=\"text\/css\">#spacer-block_6242e28a068b3{height:10px;}<\/style>\n<section class=\"spacer web-block spacer white\" id=\"spacer-block_6242e28a068b3\"><\/section>\n\n<section class=\"numbered-carousel-container content-animate content-order-animate\">\n\t<div class=\"container\">\n\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t<div class=\"numbered-carousel-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"numbered-carousel-inner\">\n\t\t\t\t\t\t<p class=\"numbered-carousel-inner__number\">1<\/p>\n\t\t\t\t\t\t<h3><\/h3>\n\t\t\t\t\t\t<p>The information published about damp and mould on the website, social media and in the newsletter is good. However, when speaking to you, there were concerns about those of you who were unable to access the internet to get this information<\/p>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"numbered-carousel-inner\">\n\t\t\t\t\t\t<p class=\"numbered-carousel-inner__number\">2<\/p>\n\t\t\t\t\t\t<h3><\/h3>\n\t\t\t\t\t\t<p>Advice around heating homes is different between the website and leaflets<\/p>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"numbered-carousel-inner\">\n\t\t\t\t\t\t<p class=\"numbered-carousel-inner__number\">3<\/p>\n\t\t\t\t\t\t<h3><\/h3>\n\t\t\t\t\t\t<p>The website doesn\u2019t clearly set out what you can expect when reporting damp and mould<\/p>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"numbered-carousel-inner\">\n\t\t\t\t\t\t<p class=\"numbered-carousel-inner__number\">4<\/p>\n\t\t\t\t\t\t<h3><\/h3>\n\t\t\t\t\t\t<p>There was no contact number on the contact us page specifically for damp and mould<\/p>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"numbered-carousel-inner\">\n\t\t\t\t\t\t<p class=\"numbered-carousel-inner__number\">5<\/p>\n\t\t\t\t\t\t<h3><\/h3>\n\t\t\t\t\t\t<p>All tenants who were contacted during the scrutiny exercise felt that their report of damp and mould had been taken seriously, however there were delays in completing the work and tenants who were contacted were dissatisfied with the service<\/p>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"numbered-carousel-inner\">\n\t\t\t\t\t\t<p class=\"numbered-carousel-inner__number\">6<\/p>\n\t\t\t\t\t\t<h3><\/h3>\n\t\t\t\t\t\t<p>The operatives who attended the property were courteous<\/p>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<\/section>\n\n<style type=\"text\/css\">#spacer-block_64dcaafdb3e1b{height:20px;}<\/style>\n<section class=\"spacer web-block spacer white\" id=\"spacer-block_64dcaafdb3e1b\"><\/section>\n\n<section class=\"title-bar\">\n\n            <div class=\"title-bar-backing orange\"><\/div>\n    \n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-12 col-md-9\">\n                <h1>What we&#039;re doing next:<\/h1>\n            <\/div>\n            <div class=\"col-12 col-md-3\">\n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/section>\n\n<section class=\"said-and-listened-container content-animate content-order-animate\">\n    <div class=\"container\">\n        <div class=\"row sal-slick-row\" id=\"said-and-listened-blocks-block_655dd77c72194\">\n            \n                            \n                <div class=\"\">\n                    <div class=\"sal-block \">\n                        \n                                                            <div class=\"sal-block-inner sal-block-you-said\">\n                                                                                                        <img decoding=\"async\" src=\"https:\/\/www.forhousing.co.uk\/wp-content\/themes\/forhousing\/dist\/images\/white-megaphone-icon.svg\" alt=\"Megaphone Icon\" width=\"68px\" height=\"68px\">\n                                        <h3>You said&#8230;<\/h3>\n                                        <p>We should review the content of the different ways we communicate damp and mould such as the newsletter and website to make sure the messages are consistent<\/p>\n\n                                                                    <\/div>\n\n                                                            <div class=\"sal-block-inner sal-block-you-also-said\">\n                                                                \n                                                                    \n                                \n                                                            <div class=\"sal-block-inner sal-block-we-listened\">\n                                                                                                        <img decoding=\"async\" src=\"https:\/\/www.forhousing.co.uk\/wp-content\/themes\/forhousing\/dist\/images\/white-ear-icon.svg\" alt=\"Ear Icon\" width=\"68px\" height=\"68px\">\n                                        <h3>We listened and&#8230;<\/h3>\n                                        <p>A working group of maintenance and communications colleagues and involved tenants has been set up to review all  communication in relation to damp and mould.<\/p>\n\n                                                                    <\/div>\n\n                            \n                        \n                    <\/div>\n                <\/div>\n                            \n                <div class=\"\">\n                    <div class=\"sal-block alt \">\n                        \n                                                            <div class=\"sal-block-inner sal-block-you-said\">\n                                                                                                        <img decoding=\"async\" src=\"https:\/\/www.forhousing.co.uk\/wp-content\/themes\/forhousing\/dist\/images\/white-megaphone-icon.svg\" alt=\"Megaphone Icon\" width=\"68px\" height=\"68px\">\n                                        <h3>You said&#8230;<\/h3>\n                                        <p>Further information should be provided around heating properties and what the cost may be <\/p>\n\n                                                                    <\/div>\n\n                                                            <div class=\"sal-block-inner sal-block-you-also-said\">\n                                                                \n                                                                    \n                                \n                                                            <div class=\"sal-block-inner sal-block-we-listened\">\n                                                                                                        <img decoding=\"async\" src=\"https:\/\/www.forhousing.co.uk\/wp-content\/themes\/forhousing\/dist\/images\/white-ear-icon.svg\" alt=\"Ear Icon\" width=\"68px\" height=\"68px\">\n                                        <h3>We listened and&#8230;<\/h3>\n                                        <p>We will review the information we provide both digitally and offline and update this with potential cost implications for heating homes to avoid damp and mould.<\/p>\n\n                                                                    <\/div>\n\n                            \n                        \n                    <\/div>\n                <\/div>\n                            \n                <div class=\"\">\n                    <div class=\"sal-block \">\n                        \n                                                            <div class=\"sal-block-inner sal-block-you-said\">\n                                                                                                        <img decoding=\"async\" src=\"https:\/\/www.forhousing.co.uk\/wp-content\/themes\/forhousing\/dist\/images\/white-megaphone-icon.svg\" alt=\"Megaphone Icon\" width=\"68px\" height=\"68px\">\n                                        <h3>You said&#8230;<\/h3>\n                                        <p>We should look at the use of digital communications and explore other non-digital methods to signpost tenants to guidance and information<\/p>\n\n                                                                    <\/div>\n\n                                                            <div class=\"sal-block-inner sal-block-you-also-said\">\n                                                                \n                                                                    \n                                \n                                                            <div class=\"sal-block-inner sal-block-we-listened\">\n                                                                                                        <img decoding=\"async\" src=\"https:\/\/www.forhousing.co.uk\/wp-content\/themes\/forhousing\/dist\/images\/white-ear-icon.svg\" alt=\"Ear Icon\" width=\"68px\" height=\"68px\">\n                                        <h3>We listened and&#8230;<\/h3>\n                                        <p>We have recently launched our tenant newsletter that is also available as a printed version. This will include damp and mould messaging. We will also look into whether we can plan a print mail out of a damp and mould flyer to all tenant addresses.<\/p>\n\n                                                                    <\/div>\n\n                            \n                        \n                    <\/div>\n                <\/div>\n                            \n                <div class=\"\">\n                    <div class=\"sal-block alt \">\n                        \n                                                            <div class=\"sal-block-inner sal-block-you-said\">\n                                                                                                        <img decoding=\"async\" src=\"https:\/\/www.forhousing.co.uk\/wp-content\/themes\/forhousing\/dist\/images\/white-megaphone-icon.svg\" alt=\"Megaphone Icon\" width=\"68px\" height=\"68px\">\n                                        <h3>You said&#8230;<\/h3>\n                                        <p>We should look into the cases where damp and mould works have not been completed in a timely manner and prioritise any outstanding works<\/p>\n\n                                                                    <\/div>\n\n                                                            <div class=\"sal-block-inner sal-block-you-also-said\">\n                                                                \n                                                                    \n                                \n                                                            <div class=\"sal-block-inner sal-block-we-listened\">\n                                                                                                        <img decoding=\"async\" src=\"https:\/\/www.forhousing.co.uk\/wp-content\/themes\/forhousing\/dist\/images\/white-ear-icon.svg\" alt=\"Ear Icon\" width=\"68px\" height=\"68px\">\n                                        <h3>We listened and&#8230;<\/h3>\n                                        <p>We have contacted all tenants who were interviewed as part of the scrutiny exercise to make sure all outstanding works are progressed and prioritised. We&#8217;re now back in target with damp and mould timeframes and we&#8217;re currently reviewing communications to reassure and update tenants.<\/p>\n\n                                                                    <\/div>\n\n                            \n                        \n                    <\/div>\n                <\/div>\n               \n        <\/div>\n\n                    <div class=\"row sal-slick-button-row\">\n                <div class=\"col-12 content-sub-animate fade-in\">\n                    <a href=\"javascript:void(0);\" class=\"btn-slick btn-slick-left orange\" data-id=\"said-and-listened-blocks-block_655dd77c72194\"><i class=\"fas fa-chevron-left\"><\/i><\/a>\n                    <a href=\"javascript:void(0);\" class=\"btn-slick btn-slick-right orange\" data-id=\"said-and-listened-blocks-block_655dd77c72194\"><i class=\"fas fa-chevron-right\"><\/i><\/a>\n                <\/div>\n            <\/div>\n            <\/div>\n<\/section>\n\n\n\n<script>\n\n    $(window).on('resize orientationchange load', function() {\n        if($(\"#said-and-listened-blocks-block_655dd77c72194 .sal-block-you-said\")[0]) {\n            $('#said-and-listened-blocks-block_655dd77c72194 .sal-block-you-said').matchHeight({ byRow: false });\n        }\n\n        if($(\"#said-and-listened-blocks-block_655dd77c72194 .sal-block-you-also-said\")[0]) {\n            $('#said-and-listened-blocks-block_655dd77c72194 .sal-block-you-also-said').matchHeight({ byRow: false });\n        }\n\n        if($(\"#said-and-listened-blocks-block_655dd77c72194 .sal-block-we-listened\")[0]) {\n            $('#said-and-listened-blocks-block_655dd77c72194 .sal-block-we-listened').matchHeight({ byRow: false });\n        }\n    });\n\n<\/script>\n\n<style type=\"text\/css\">#spacer-block_6516bbbe5d8f7{height:20px;}<\/style>\n<section class=\"spacer web-block spacer white\" id=\"spacer-block_6516bbbe5d8f7\"><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.forhousing.co.uk\/wp-json\/wp\/v2\/pages\/27185"}],"collection":[{"href":"https:\/\/www.forhousing.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.forhousing.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.forhousing.co.uk\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/www.forhousing.co.uk\/wp-json\/wp\/v2\/comments?post=27185"}],"version-history":[{"count":46,"href":"https:\/\/www.forhousing.co.uk\/wp-json\/wp\/v2\/pages\/27185\/revisions"}],"predecessor-version":[{"id":27236,"href":"https:\/\/www.forhousing.co.uk\/wp-json\/wp\/v2\/pages\/27185\/revisions\/27236"}],"wp:attachment":[{"href":"https:\/\/www.forhousing.co.uk\/wp-json\/wp\/v2\/media?parent=27185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}