Autumn has been a season of progress and planning for Stockbridge Village. Here’s a round-up of what we discussed at the September Community Voice meeting and what’s coming next.

These meetings are all about listening to our concerns, sharing updates, and working together to make our neighbourhoods better places to live.

Please read on for all the essential updates from our last Community Voice meeting.

Steph Tomlinson, Chair of Community Voice

We looked at ForHousing’s latest performance report and talked about how surveys work. Transactional surveys and Tenant Satisfaction Measures (TSMs) give ForHousing valuable insight into what’s going well and where improvements are needed.

Each month ForHousing ask around 90 tenants to give us their views at random, these will show ForHousing are performing against TSMs. For transactional surveys, ForHousing will invite you to provide feedback on the services you’ve experienced, your responses will directly influence their service improvements.

To keep up to date with how ForHousing are performing, visit their performance page.

We also discussed perceptions of anti-social behaviour (ASB) and how reporting helps tackle issues quickly. Using ForHousing’s dedicated ASB reporting channel is the quickest way to let them know about your issues. If you are dealing with ASB, click here to see what support is available to you.

Updates were provided on the local shop units that are under development in the town centre. CCTV installation is planned to improve safety, and ideas for future use of vacant units were welcomed. Suggestions included community hubs and pop-up shops to bring vibrancy back to the area.

ForHousing will consult colleagues about how the old area office should be used in future, ensuring the space benefits the community. Young people will also be consulted through schools and youth clubs about the future use of the units.

ForHousing spoke to us about the Shared Services Project where they are asking for tenants who receive shared services for their feedback. These services are not provided to all tenants and are only required for specific homes such as flats and extra care schemes. This includes things like communal area cleaning, fire safety checks and grounds maintenance.

If your home receives these types of service, ForHousing need your help to influence the way they do things. That’s why they’re making it a priority now, so they can listen, learn and act upon any feedback you give and can make sure you are satisfied with the shared services your home receives.

If your home receives shared services and you would like to get involved, visit Shared services feedback – ForHousing